UPS Headquarters.

Below you can find the complete list of UPS US Corporate Office and regional contacts, as well all relevant customer service phone numbers and social media pages.

We have also added the full UPS Executive Team, links to jobs and careers pages and many other UPS resources.

About UPS.

UPS (United Parcel Service) is the world’s leading provider of package delivery services. The company operates in over 200 countries and offers domestic and international package delivery, as well as freight and supply chain solutions.

UPS was established in 1907 under the name American Messenger Service. Initially, the company offered local messenger services in Seattle, and later on it expanded to the Midwest and the East Coast.

By 1975, UPS services were available in all the contiguous states and in Canada. Nowadays, UPS is a Fortune 50 company that employs more than 440,000 people and has 10 subsidiaries.

UPS Corporate Office Contacts.

Use the contact details below to contact UPS global quarters.

UPS Headquarters Phone Number.

UPS Headquarters Switchboard Hours.
From Monday to Friday, 9 a.m. to 5 p.m., Eastern Standard Time.

UPS Headquarters Fax Number.

UPS Global Headquarters Address.
55 Glenlake Parkway NE
Atlanta, GA, 30328

UPS Asia Pacific Region Headquarters Address.
UPS House
22 Changi South Avenue 2
Singapore, 486064.

UPS European Headquarters address.
UPS Europe
Avenue Ariane 5
1200 Brussels, Belgium.

UPS Americas and Caribbean Headquarters address.
UPS Americas and the Caribbean
3401 NW 67th Avenue, Bld. 805
Miami , FL 33122

UPS Headquarters
The U.P.S Headquarters in Atlanta, Georgia. U.P.S. employs about 1,000 people at its headquarters, and around 444,000 worldwide.

UPS Executive Team.

This is the complete list of UPS key leaders.

  • David P. Abney, Chief Executive Officer
  • Jim Barber, President of UPS International
  • Norman M. Brothers, Jr., Senior VP, Secretary & General Counsel
  • Teresa M. Finley, Chief Marketing & Business Services Officer
  • Alan Gershernhorn, Executive VP & Chief Commercial Officer
  • Myron Gray, President of US Operations
  • Kate Guttman, Senior VP (Worldwide Sales & Solutions)
  • Teri Plummer McClure, Senior VP (Labor) & Chief Officer (Human Resources)
  • Richard Peretz, Chief Financial Officer
  • Juan Perez, Chief Information Officer
  • Mark Wallace, Senior VP (Global Engineering & Sustainability)

UPS Board of Directors:

  • David P. Abney, Chairman of the Board
  • Rodney C. Adkins
  • Micheal J. Burns
  • William R. Johnson
  • Dr. Candace Kendle
  • Ann M. Livermore
  • Rudy H.P. Markham
  • Clark T. Randt, Jr.
  • John T. Stankey
  • Carol B. Tome
  • Kevin M. Warsh

UPS Careers and Jobs.

UPS has several country-specific Jobs & Careers pages. To view current vacancies in the United States, click here. The company’s careers site lists jobs in various areas of the logistics and transportation industry, from drivers and mechanics to professional roles in accounting, sales, finance, IT, marketing, or engineering. You can also use the Jobs-UPS page to browse part-time and seasonal roles at UPS or to apply online.

Other UPS jobs are added on daily basis to the company’s LinkedIn page.

You can contact the Human Resources department via their HR Email Form, if you are a job seeker with  a job related question.

UPS Human Resources.

The phone number for the UPS HR Department is 1-800-877-1508. The number is used for salary and employment verification by former and current employees. Several regional human resources offices with phone numbers are also available.

The UPS Employee Portal login page can be found at

How to complain to UPS.

The UPS Customer service toll-free number is 1-800-742-5877 (1-800-PICK-UPS) for USA and Canada.

Callers located outside the US or Canada should dial +1-800-782-7892.

You can also email the UPS customer care team via the Email Form.

If your UPS complaint relates to a UPS Express Critical shipment, customer service representatives will assist you on +1-800-714-8779 , every day, 24/7. You can also contact them by e-mail at

Round-the-clock online help is also available via Twitter. Simply tweet at the handle @UPSHelp.

To file a claim about a shipment with UPS or to learn more about the claims resolution process, visit this page.

Other UPS customer service phone numbers:

Have a UPS Infonotice? Call: 1-800-833-9943

United Kingdom UPS Customer Service: +44 3457 877 877
Germany UPS Customer Service: +49 1806 882 663
India UPS Customer Service: 1800 22 7171 or 1800 102 7171

Freight Services.

Less than truckload (more than 150 lbs): 1-800-333-7400
Truckload (more than 12,000 lbs): 1-888-682-4652
Air Freight (more than 150 lbs): 1-800-443-6379
Ocean Freight: 1-800-350-8440

Trade Management.

International Import/Export Services: 1-800-782-7892
Supply Chain Solutions: 1-800-742-5727

Other UPS Resources.

Scroll down for additional online resources and alternative ways of contacting UPS.

Please share your experiences with, or complaints about, UPS in the comment section.

UPS Headquarters
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20 Thoughts on “UPS Headquarters”
Add a Complaint, Praise, Customer Review or a Job/Career Question.

  • I will NEVER use UPS again !!! They said the driver couldn’t find my house because the address was wrong.That is a lie. My address is right and NO ONE has ever had a problem finding my house. And when I told them that then the truth came out and they told me the driver is new. I was a truck driver for 12&1/2 years & I never had a problem finding a address even when they gave me the wrong directions because when I seen they were wrong I had since enough to call where I was going and get the right directions. Which in this case my address and directions were right. So if this driver has this much trouble finding a address I think it would be in the best interest of UPS and the driver if he found another job.And I think it’s only fair that I be refunded the $17 I paid for 2 day shipping 6 days a go !!!


  • Hello I’m Chanpale Mcnair. I am a venue artist and I set up events about products before they hit the market. We put in a request to receive my goods 5/14/18 in which I was advised from UPS itself and a supervisor I would receive my goods 5/14/18 in which it’s now 5/15/18 and I still have NOT RECEIVED MY GOODS and y’all are telling me of some delay. At this point a lawsuit is being put in play due to loss wages based on your negligence and not providing services that were paid for.


  • I have waited in for three days for a delivery, only to be told each time on the tracking system that my ‘apartment number is missing or incorrect’. It isn’t – it’s in Welsh, largely because we live in Wales… I can’t make up my mind whether UPS doesn’t like rural areas, doesn’t like the Welsh language or simply can’t be bothered. I am now told I should wait in all Saturday just in case this time UPS actually deigns to make the delivery. I suppose it shows they have a sense of humour! Perhaps, instead, UPS would like to explain how they manage to be this incompetent…


  • I am SICK & TIRED of receiving packages from UPS and the driver DOES NOT ring the door-bell. The old driver in this neighborhood ALWAYS rang the bell, this new BOZO never does. What is so hard about ringing a DAMN DOOR-BELL? FIX THIS PROBLEM!!!


    • According to UPS spokeswoman Jennifer Cook”” UPS package deliverers may not ring twice like that fabled movie postman, but they still are supposed to knock or buzz at least once. Our drivers are trained to knock or ring the doorbell and announce ‘UPS’ at each delivery. They can (then) ‘driver release’ packages if a signature is not required. In the future, you might call your nearby UPS center and voice your concerns so they can re-emphasize company protocol with their employees, or go to and sign up for UPS My Choice, which allows you a say in how and where your parcels are delivered. It is free to receive delivery alerts and estimated delivery times, tell them to hold packages at a UPS Customer Center, give specific “leave at” instructions (back door, side of house, etc.), ring the bell, or tell them to deliver to a neighbor.”


  • I was expecting s package from QVC that somehow left the apartment number off the shipping address. UPS corrected the problem because of previous deliveries and I called for verification. The package was suppose to be redelivered on Saturday. I changed all of my plans for Saturday so I could be home all day to receive this package. I checked the delivery status and around 3:09 an attempt was made but the receiver was not available and an info
    notice was left on the door. That driver did not come to my apartment and left nothing on my door. He lied and I contacted customer service. We verified the address was correct so I filed a complaint and after 6-7 phone calls about this I am still waiting for the manager from the fulfillment Center to call me back. Waited 4 hours for a return call on Saturday so that leaves me to believe I was being ignored. This has caused an I convince for me because I needed that package to go out of town. My flight left Sunday night but I had to rebook it because of their lack of accountability. One of the customer service representatives said they were going to bring the package back to me but that was a lie too. In my opinion the driver and the manager need to be reprimanded for their lack of concern. Brown did not deliver in this circumstance. They dropped the ball.


  • I am in the middle of having a SECOND package delivered because UPS lost the first one.
    I live in the Dallas area and was expecting the delivery today, after it was taken through San Antonio and now back through Colorado. I have called UPS daily to ask about this and was told the scans are ” mis scans”. That they weren’t correct. Why in the name of all that is holy would a company as large as UPS even offer tracking if it’s going to be scanned wrong?! So basically what they told me was they don’t know where my package is, other than it’s in transit, and my delivery date has been pushed back AGAIN another two days.
    And what just chaps my rear end about all this is, no one seems to care. They follow a written script and tell me what’s on the screen that I’m looking at, without offering any resolution. My first package sat at the UPS facility literally 5 miles from my house for 4 days before they claimed it was lost. Still haven’t found it as far as I know and the supervisor I called BEFORE it was claimed as lost didn’t want to call the facility, wouldn’t start an investigation and basically spoke to me like he was a robot with no offers of reconciling the situation.
    I just don’t get it.


  • I have made multiple requests for someone above the manager of the local distrbution center (Brattleboro, VT) to call me to discuss problems/issues, but no call back after several weeks. Do I have to call corporate headquarters to get a response and resolution?


    • I am attempting to do this too, but it seems the corporate office is well sheltered and difficult to contact by telephone. With their inability to accommodate customer requests to ensure “secure” deliveries at some point there may be a class-action lawsuit! People answering calls are of absolutely NO HELP!! It seems as nobody cares–just there to collect a paycheck.


  • UPS horrible customer service. Will BLOG, Tweet, and send out other communications RE: ability of drivers & team not being able to deliver packages continually to an address they’ve delivered several times prior.. unbelievable UPS continues to reflect my address as invalid , after prior successful deliveries. Big big problems !! I live in newly built community and they don’t bother to update or look up prior or past deliveries and instead take lazy way and indicate no such address or invalid address delaying every single package to be delivered to me via UPS. Federal Express, Uber, Lyft, and individual contracted AMAZON delivery drivers can find/locate and successfully deliver to my home without my intervention or assistance, only UPS not able to, even after continually calling and following up with them.
    Current tracking numbers they can’t get to me:
    1ZA2R8310393437571 ; AND 9200190161987567937217 ; AND 1Z0TT3600347015835 This is truly unacceptable and the vendors using their services will also lose my business. I will be calling the vendors who used UPS to send me deliveries, that I’ve not recd any, and advise I will no longer buy from said vendors as long as they utilize UPS services. I’ve lived at current address since Nov 2017 and it’s not acceptable they still can’t deliver to what is a valid address. I will be sending email to Kathleen M (Kate) Guttman a Corporate officer as well. What a shame.


  • Just got off the phone with one of UPS’s customer service rep’s whose name was Karen. I originally called about a service issue from a past delivery. The driver delivered the package to the wrong address again for the 3rd time. When the driver finally got it right he was rude and thought it was funny. Someone called me back to verify the driver redelivered my package and sounded like he could care less about my issue. I told that person that this was the 3rd time this has happened and that his driver was rude and I didn’t want him back here again. Was expecting a package today which they would not deliver. Someone named Karen called me back today and was even ruder and more unprofessional than their driver was. UPS is absolutely the worst company I have ever dealt with. Everyone I have dealt with there seems like they hate their job and do a terrible job. Especially Karen Horrible customer service Horrible service. Maybe FEDX will do a better job.


  • I think that UPS has the worst service ever even there customer service sucks. Then when you call corporate office and I spoke to a Terry Miller supposedly Corporate Relations Manager who was also unwilling to help regarding delivery of package and obviously as she said she is as high as you can go she is top dog around there and just like the rest of their lazy employees she is unwilling to help a customer or do her job if she is what she says she is. I plan to let everyone I know about the poor service you get from ups go to fedex please at least they aren’t afraid to do their job.


  • ups is just terrible, one of the worst companies Ive ever dealt with next to AT&T.. Horrible support and I have never been lied to more by any company ever.


    Dear UPS HQ,
    Being the client of UPS in Russia we are really in trouble with the shipment came to UPS Moscow office 3 weeks ago – it’s still at customs clearance without any movement!
    We submitted all necessary documents to UPS customs clearance dept more than a week ago, but the issue is still there, no reply from UPS, neither customs release.
    These goods are very urgent and necessary for us and we wonder – how a world-known express courier company can have such an awful and not customer-oriented service in Russia?
    These brokers told us that the queen at UPS customs has been for a week of waiting only to have a look at customs papers!

    We still have a real hope that UPS Service can be better.

    Are we right?

    Below is our communication with broker and this is the contact of their head:
    Tatyana Lazarevich,
    Import brokerage supervisor
    LLC United Parcel Service (RUS)
    phone: 007-495-7452211 ext. 3-6305
    fax: 007-495-7457905


  • I doubt that I will ever use UPS again, I used there 2 day shipping and the package was late. Big difference 2 and 3 day delivery charge. Customer service is terrible, You are forced to talk to a person who does not have a good command of the English language. I was trying to get a refund difference between 2 day delivery and three day.
    The UPS person said I needed to go back store that I shipped from ? a 50 mile trip for me. I asked for a direct line
    phone number to the store to be able to talk to some one to resolve the problem with out driving 50 miles.
    I asked for his supervisor , he asked for my name and phone number, 3 minutes later the phone call was dropped.


  • Terrible customer service after the UPS driver tried to cover their tracks. How do you argue with the customer who is trying to resolve a problem and when asked to speak to the supervisor, they did not want to come to the phone. Customer service based and don’t have decent communication skills.


  • It is my firm belief that UPS dislikes white people, a package that was supposed to be delivered today the driver lied saying I refused the package and sent it back to the sender! This is not the first issue I’ve had with UPS drivers they treat white people with disrespect and disdain and UPS refuses to take any action against any non-white employee. UPS supervisor by the name of Michelle female black stated you don’t like it don’t use us, will do what we want and we ain’t getting fired. Real professional they make me sick


  • I have only used UPS twice, the second time they lost my package. Customer service was rude, they do not do follow up calls in regards to information or what they are doing to try and find your package. I will never ship with UPS ever nor will my friends or family due to this experience.


  • I have used UPS and has had no problems so far. Only thing I want though, is an option for weekend delivery or a precise, late evening time slot for delivery, as im never home during normal hours. I would happily pay extra for that.



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