Sprint Headquarters.

Find all you need to know about American telecommunications provider Sprint on this page.

We have added the Sprint Corporate Office contacts, information about their executive team, customer service phone numbers, Jobs and Careers pages and much more.

About Sprint.

Sprint is a telecommunications corporation that provides Internet and phone (mobile and landline) services in the United States. Sprint’s corporate history began in the late 19th century with the foundation of Brown Telephone Company in Kansas. Over the years, the company acquired other telecommunications firms and was renamed Sprint in 1982.

Some of Sprint’s services are provided via its subsidiaries: Virgin Mobile, Boost Mobile, Assurance Wireless, and I-wireless. Sprint currently employs more than 30,000 people and serves approximately 60 million residential and business customers.

Sprint Corporate Office Contacts.

You can contact Sprint’s Kansas headquarters by phone, e-mail, fax, or written mail using the contact details listed below:
Sprint Headquarters Phone Number.
+1-913-624-6000 / 1-800-829-0965

Sprint Headquarters Switchboard Hours.
Monday – Friday 9 a.m. to 5 p.m. (Central Time Zone)

Sprint Headquarters Fax Number.
+1-888-569-4927

Sprint Headquarters Address.
6200 Sprint Parkway. Overland Park,
Kansas, 66251
USA

Sprint Headquarters Email Address.
info@sprint.com / executive.offices@sprint.com

Sprint Headquarters
The Sprint World Headquarters Campus consist of 17 buildings over 3,900,000-square-foot on 200 acres in Overland Park, Kansas. The complex serves as the corporate headquarters for the Sprint Corporation. and houses around 11000 Sprint employees, though some building has been sublet to outside companies.

Sprint Executive Team.

This is the complete list of Sprint’s key leaders.

  • Marcelo Claure, CEO
  • Ismat Aziz, Senior VP (Human Resources)
  • Kevin Crull, President (Omnichannel Sales)
  • Brandon Draper, President (Sprint Prepaid)
  • Jerry Gallegos, President (West Area)
  • Jan Geldmacher, President (Sprint Business)
  • Jorge Gracia, Senior VP & General Counsel
  • Kimberly Green-Kerr, VP & General Manager (Small & Medium Business)
  • Jaime Jones, President (West Area)
  • Doug Michelman, Senior VP (Corporate Communications)
  • Tracy Nola, Senior VP (Sales)
  • Gunther Ottendorfer, Chief Operating Officer (Technology)

Sprint Board of Directors:

  • Gordon M. Bethune
  • Raul Marcelo Claure
  • Patrick T. Doyle
  • Ronald D. Fisher
  • Julius Genachowski
  • Admiral Michael G. Mullen
  • Masayoshi Son
  • Sara Martinez Tucker

Sprint Careers and Jobs.

Careers information can be found here. This page lets you browse and apply to job openings in sales and retail, at the corporate headquarters, and at the company’s call center.

Opportunities for students and for technology experts are also listed here. You can also visit this LinkedIn page for more listings and to create job alerts.

How to complain to Sprint.

Sprint’s Customer Service team is available on +1-888-211-4727.

There is also a dedicated Sprint toll-free hotline: +1-800-777-4681.

Corporate customers can call +1-877-365-6413 (or +1-800-230-9709 for support in Spanish).

Additionally, Sprint’s live chat function is available here.

If you have a complaint related to prepaid services, you can contact the Sprint predpaid support team by calling +1-855-639-4644,

Fro Sprint wireless services, please call on +1-800-777-4681, for help.

Sprint broadband customers can phone +1-888-996-001 for customer care.

In addition, you can make complaints and receive assistance online via the Twitter Customer Care team (@sprintcare)

If you have  a specific question or issue, then make a search on the Sprint Community website, first. More than 1 million posts are listed and both customers and ompany representatives can chime in to answer any unsolved problem.

Other Sprint Resources.

Check the list of links below to find additional resources about Sprint and its various departments.

Please share your experiences, praise or complaints about Sprint, in the comment section.

Sprint Headquarters
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38 Thoughts on “Sprint Headquarters”

  • As it stands now, my partner and I HATE Sprint. You would think the sales people would know what they are talking about, right? WRONG. Guy told me the Moto e4 was “comparable to” my Droid Moto Z, first generation. So, both of us each got one. From the very first day, nothing but trouble. First, my partner’s phone started acting up. She couldn’t use gifs. She’d get texts out of order, and sometimes hours or even a day late! Then, she would try to call me. It would either go directly to VM, or it would ring a bunch of times on her end then throw her to VM. Then, mine started. I had gif usage for the first month, now they won’t load. Pictures come in and I cannot download them. A day or two later, they finally download themselves. Internet is a nightmare!! Sometimes, it says we aren’t connected to the internet. Other times, the page will “time out” because it took so long to load. At times, we can’t even access Facebook. I could be holding this stupid phone directly over my WiFi modem, and it will tell me I have no internet. Hell, even ON Sprint’s network it does the same thing!! They even have a lag, sometimes. We will pull up texts, and start messaging. It’ll be slow to pull up, then, when you start typing, you’ll be 3-4 words in before you realize there’s nothing written. About 10 seconds later, you see the words you typed slowly coming on to the screen. Trying to watch videos on YouTube, or Netflix, is awful. They won’t load, or they stop every couple seconds, do the thinking circle, then half the time it restarts the video!! There are other issues, but you get the point by now.

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  • After this experience I will never go through sprint again.. aug 3rd 2017 I got my replacement phone I went to our sprint store in our town to switch all my pictures and apps over and to activate my new phone. I did not bring the envelope up to send the broken phone back to the insurance company as I had full intentions on running home and sending it out in the morning. But the customer service rep that transferred all my information and activated my phone Stated they have phones going back out on friday a d that he can mail mine out to I asked 5 times if I was gonna have any issues with them sending it out.. Well 2 months later I now have a 900.00 dollar bill as my phone was not sent In. I go back to the shop manager says they can’t do anything as they are not allowed to send out phones back to the insurance company even though this worker said he did for me.. They will not help me in anyway I would not be mad if I was the one who didn’t send my phone back but this should be on sprint. Worst customer service ever keep getting transferred and no one at the store will call me back I have also went there 3 times and they keep saying they can not find where my phone got sent to.

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  • What a nightmare. 4 months after leaving sprint because we had zero network, wouldn’t make or recieve calls without usung a wifi cnnection through a different carrier, i am still fighting with them over the returned phones that ups shos were returned on 9.22.17. At this point to save my blood pressure, sanity and credit( after 6 calls and promises case disputes they have sent me to collections dispite promise not to becauae the phones were delivered) im just going to eat the remaining bill. To get out of this hellish nightmare has cost me over 1200.00. This is on top of paying for phone fees for nearly 2 years at 250.00 a month and 700.00 to walk out of the store with them. A very expensive lesson. Sprint just want thier money, do not ever trust sprint. They are the epiphany of corporate greed, glutony and dishonest practices. All i can say is i will be retaining proof that the bill is paid. And never again.

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  • Clearly there is no reason to complain about Sprint. The company seems to be comfortable doing just what they are doing. I guess we are the dummies for continuing to patronize them. What reason do they have to make changes. Its a sad, sad reality. After reading the comment above, I will be moving my services where someone appreciates they money I spend.

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  • class action time again before they sell, so lets get all their profits, tied up in courts for years. Sign on class action web site in your state main court in San Francisco ca

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      • It would be really nice to talk to somebody United States that’s where our services that’s where we pay our bill. Every time I’ve had to call the Philippines, I asked to be transferred to the United States and I’m told I’m sorry can’t! No Explanation Just can’t do it.

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  • I have been calling daily since 09/16/2016, trying to get account billing issue resolved. I was told that I would be released from my cell phone contract since I moved out of coverage area. Returned all equipment on 10/16/2016. Next thing I know I have a bill show up on my credit report for $311.00 from Sprint for breaching contract.. I think it’s time to file a class action law suit on behalf of Sprint consumers.

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  • I have a complaint on how we were treated at the Sprint store at 1513 Harding Highway, Lima, OH. Trevor Smith was the employee who became very upset with us because we walked in the store at 6:40 pm on Saturday 10/21/17 and the store was closing at 7:00 pm. He became very belligerent , saying that “you customers” show up 20 mins before the store closes and expect services. He was rude and very argumentive. There were other customers in the store as well. After reading the reviews of that store, several comments indicated that the customer service at that store is terrible. I will never go back to that store…….and the sad part is….that employee and store are representing Sprint.

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  • This a request to get the General/Regional Manager to give me a call about a Complaint on one of his stores. Address of store: 1350 E. Main St., Barstow, CA. 92311.

    This person is one of the hardest people to get a hold of ever. Seems he can’t be bothered to have cards made up and left in his store with even his correct E-mail address nor are the employees of the store capable of writing it down for a customer or providing a piece of paper for the said customer to write it down.

    Just the worst customer service i’ve run into in all time. Guess it shouldn’t be a surprise since the rest of the customer service throughout the company is so low. When Micheal Abbott was the regional manager, he was not so difficult to get a hold of. I was given his number after the prior store manager talked to him and gave me his cell phone number.

    To a certain extent, very sorry i left Verizon. The only thing i can say nice about sprint at this point is i don’t have to call about the bill each month, after the first 3 months, but the rest of sprint Sucks!

    Kathleen Howland

    A.S.A.P.

    P.S. the Philippians is not a great option, except for the cheap labor and not hiring Americans for the job, since they can’t seem to do anything.

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  • Sprint lied and said we would pay one thing then hang up and find out it was hundreds more. We are trying to reach corporate but the numbers they give u aren’t even corporate. Your transferred all over the place with zero assistance. They suck !!!!! How do talk to someone that cares ???

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  • I am hoping to get help, but by the way it looks above, I won’t hold my breath. I have had isssues with my Iphone7 and when I went to the store/repair store I was there 2 hours and the guy was great. He said it was my sim card and there was nothing he could do but put it into the mail or I could go to apple. That they should replace it because it’s something that can’t be repaired. Got home and make appointment with Apple store and husband took it today.
    They said they keep having these issues with SPRINT and that my phone shoes it’s fine. That its a SPRINT issue.
    I have no phone, it’s my only way of communicating with my out of town daughter and grandson. He said/She said.
    Someone just please help me.
    ~talkless in chicago

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  • It’s obvious that Sprint does not look at the awful reviews. Real people with real issues. I am not even a sprint customer but I’m in collections for something that is not even mine. I have tried every phone number I can find to get this collection off my account and after 3 hours and mlultiple numbers I have found I can’t get to anyone who can help me. It is so apparent to me that sprint will never get my business. I’m so happy that this experience has once again proven why I left Sprint years ago.
    It tells all when you can’t reach anyone at the corporate level, and in my case that is the only one who can help me. Sprint in case you read any of the complaints: I WILL NOT STOP UNTIL I GET THE COLLECTION OFF MY CREDIT REPORT, THE CHARGES ARE NOT MINE.

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  • I would like a response from corporate. I have been a long time customer with sprint. I need a supervisor or higher at the executive complaint call center. Agent Alisha and supervisor thought they were God ( small g). I would like to get the corporate headquarter telephone number.
    Thank you brenda holmes

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    • Sprint is bad, cooperate offices are the worst, can never get anyone! They have me paying for a phone I don’t even have

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  • ok they told me i could do a payment of 101.40 so i did and they said they could give me two weeks until i got my next check and to pay the rest and now they they talking bout i aint never payed it. I got evidence that i did and they are cutting me off today and i payed it in yesterday. does anyone have the owners number to sprint ???

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  • If you are a Sprint customer, there is no such thing as CUSTOMER SERVICE. It is non-existent. I terminated my service with them, paid all the fees they claimed I owed ($902) and went to Verizon. Sprint continues to bill me for $56 and sometimes $156 and can’t give me an explanation. Although I admit, sometimes I can’t understand a word the customer rep is saying because the accent is so thick. No American reps? Next step, BBB. Beware, stay away from Sprint.

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  • 18 years with sprint but no more!!! You can’t speak with anyone in the U.S. I can’t get my monthly bill correct and I spent no less then two hours on the phone each month with sprint. bye sprint

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  • OMG…….I wish I had looked at this page before signing up with Sprint. All I can say is they are a nightmare, beware all of those unsuspecting customers who never pay attention to your bill. you will be billed unsuspectingly charges that range from $40 per month for a service plan on a tablet that they told you initially you would be getting free an sharing the data with your phone, $3.95 and up for an international plan even tho you did not ask for it and never call out of the country. Sprint is a joke.

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    • I know!!!!! You will spend hours on the phone speaking with a Filipino who doesn’t understand you and you don’t understand them and then they tell you you please wait 30 min. for a Supervisor that never comes on the phone.

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      • they get bonuses for how long they keep you on the phone and double bonuses if they can get you to repeat yourself two and three Times

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  • I hate it when my calls go to the Philippines office. These agents lie to the customers about pricing and they hang up on the customers. Please stop doing business with them. If no one gets back to me about my complaint I will drop Sprint and go to TMobile. Give these jobs to American Citizens, not none citizens.

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    • June 5th 2017, I have been lied to also on pricing and hung up on as well. I agree they have the worst customer service. I don’t recommend anyone to get Sprint, they don’t treat their customers well.

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  • I paid off and returned my leased cellphone in March 2017. The employee stated that she had to handle the payment increments of $350 and $203, as the system was not allowing her to enter the total of $553 that I was paying. She insisted that because it was an SWAC (employee sponsored account) and since the phone number now belonged to another customer, she had to wait until after all of the sales had been tallied for the day to complete my transaction. She said she would be unable to give me a receipt, but would email the receipts the next day. I was leery, but I paid the $553, returned the leased phone and the next day she emailed me the receipts. I was happy that the Sprint employee followed through on her promise and I never looked at the receipts. On May 5, 2017, I received an alert via my cellphone that my credit score dropped 63 points for a balance of $203 for SPRINT and had gone to a collection agency. Huh? I was livid as I knew I had paid Sprint $553 in March 2017. I immediately pulled up receipts, only to look close and see that the employee had sent two receipts, one for $350 and one for $0. I paid $350 and $203. I called store#203 and asked to speak to the employee ( yes I remembered her name and it was on the receipt) I was informed that the employee had been fired (apparently for theft) a few days after I had returned my phone and paid everything off. So now I am trying to have the $203 removed from collections, as I paid $553, which included the $203. I was never notified of the missing $203…it went directly to collections and the collection agency never sent me any correspondence regarding it. I called I.C. Systems Collection Agency and they could not locate my account, yet they are reporting it via Sprint on my credit report. Suddenly every representative at Sprint seems to be clueless as to how to help me rectify this situation. Bottomline, I paid and I want this removed from collections. Go after the employee, not the consumer who paid her bill.

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  • WOW, guess I’m not the only one who is totally dissatisfied with the customer service from Sprint, right down to trying to speak to someone who speaks CLEAR ENGLISH when calling in for the umpteen time!!!. I was hoping this would get to corporate, but by the looks of this page, it seems that this is mostly a rant session.
    Mine started back in October of 2016, when I had 3 lines that I was bringing over from Verizon and adding a 4th one on. I was totally happy with Verizon’s Service, I had been with them for many, many years, it was just the fact that I couldn’t afford them anymore. Sprint was offering to buy back phones up to $650.00 per phone and would cut Verizon’s bill by 50%. They also offered with any purchase of an i-phone, certain styles of LG’s for free. I agreed to it, but here is where it became a circus act of trying to jump through hoops trying to get the money for the phones. I owed Verizon approximately $950.00, they gave me some store credit up front and promised the rest in VISA gift cards, however, they NEVER told me that I had to register on-line the phones in order to receive those gift cards. After months and months of waiting, numerous trips back to the Sprint store, calls to the Sprint store, with NO return calls back as promised, several managers leaving store, many, many hours on hold and then trying to get answers resolved with customer services, English speaking was a bonus, even requested to speak to someone who I could understand, and having my credit score dropped, because I still owed Verizon the money, which is now in collections, Sprint finally emailed me my cards. I have dates, times and names of everyone I spoke to, so if someone from corporate is reading this and are truly concerned with the service the public is receiving by your employees, please e-mail me with a more direct contact name, so I can share the rest of that information with them. On a side note, one of the phones that I did purchase had the glass that is supposedly tougher and shatter proof, unfortunately, 1 week after my son, who was away at college, dropped it off of his dorm bed, about 3 feet above the ground, onto carpet and yup, it shattered and broke…..I didn’t purchase the insurance on it because of the way it was presented to us as being very durable…..my fault, bummer 🙁 Since then, since we are locked into a contract with them, he outright purchased the broken phone and upgraded to the new i-phone, which they had another deal going, BOGO. My older son who had the original i-phone from them when we switched over from Verizon thought he could upgrade his at this time, but one more thing they NEVER told us back in October, this particular model IS NOT upgradable!!!!! And one of the free phones has issues of its own, can hear people, but they can hear you. Had it check out at the original store, but like everything else, they couldn’t help me. The bottom line, if I could have afforded to stay with Verizon, I would have.

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  • Employees from 3 stores. going on 4 days and 3 hrs ..have tried to help me and cannot get into my account. Nor can us stupid cust service 800….I NEED YOUR HELP…otherwise I will be going to another company and getting ahold of BBB.

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    • I think going to the BBB is a great idea, it’s a shame that this company does not care about the customers that keep them in business. I’m going to follow up my complaint with the BBB. Obviously the Sprint executives don’t care enough about the customers to bring those jobs back to America maybe its time for people to stand up for what is right and BOYCOTT SPRINT. BOYCOTT SPRINT AND BRING THE JOBS BACK TO AMERICA.

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  • I will be calling AGAIN for the 6TH time on May 23, 2017 for an issue that has yet to be resolved. I have been a loyal customer FOR 17 YEARS! IT’S A VERY EASY ISSUE. WHAT IS GOING ON?
    J RICHARD

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  • boost/sprint my husband purchase a phone for me for mother’s day it is a boost/sprint no contract through HSN.com, he did not know it was on a boost plan for thirty30 days and now they trying to make him keep it for 12 months beginning June 1st poor customer services and rude employees ; I am a cancer patient and wanted to keep the phone if it is unlocked because all my doctors #’s are on the sims and it is with cricket but no just to get him to keep the boost they refuse to unlock the phone. As a matter of fact I am seeking an attorney as of Monday for the phone. US Louisiana women that have been in texas for a while dont play at all. I would not kiss boost mobile if they paid me $1 million dollars. If my phone is not unlock before 12 midnight Monday, then look out at channel 2 news station for my complaint.

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  • Wow, so many people have the same issue with Sprint, my self was a customer since 2015, but I did switch to Verizon way better customer care, since day one issue happened, I have 10 line when I move over from ATT&T, it took Sprint over 5 months to pay off ATT&T, and the kid that work for Sprint who sign me up put insurance and other service on my account which I did not approve and split my 10 line into 2 different plan so my bill was doubled, after months of calling Sprint and even the store Manager couldn’t fix what that kid did so we got the area Director involved, after all the headache months after I sign up, finally they fix my account, hundreds of apologies don’t solve issue unless Sprint really do what they said, but it just got worse months in with Sprint, if anyone up grade or change phone within the 14 days always get screwed by them, I’m just like thousands of victim Sprint screwed over, the customer care team from Sprint does not care how are they called customer care? They should call “Passing the buck”, I do have all the documents and phone call references what Sprint did to me, and I even call the Corporate area Director is Colorado Spring 4 times in 2 weeks he never replied Wow great Customer service right, I have tried to help Sprint on the issue, called hundreds of times hours and hours on the phone with them got transfer to different departments after departments still the same, I think they just use a same script to all customers try to get different result it just stupid, I know for a fact their supervisor type in their system on my account is different than what they tell me to cover their own ass so on beginning of each call I ask for the reference number So my attorney can pull from court.
    If anyone go on the Sprint web site under corporate office contact, they put in all the nice and personal info about them and phone numbers, email address so people think they are there for the customers, but when you try to contact them all email is not valid and phone number just referred back to the same customer care team that don’t care about customers, waste of time!! Bottom line is don’t get Sprint you will regret it later, and if you do have sprint don’t upgrade because you will get screwed.
    I give up trying to contact anyone from Sprint upper management, I did everything I could but just don’t work, my thing for Sprint is” give what your customer what they sign up for, make any promises true if Sprint wants to promise any customer, fixing a issue from a $500 a months bill but is 7 to 8 hundreds different is not a credit because you care but is only to fix what your Sprint people did or system, so don’t tell your customers Sprint give them credit, in reality it just the different between what Sprint screw up vs what the real bill should be, that is the most difficult issue to make Sprint ” Passing the the Buck ” to understand.
    As of May 5th 2017 I don’t care how much money I spend on my attorneys, it’s now about letting the upper Management knows how bad their customer service is and yes I will make Sprint pay that is a promise, get ready Sprint, you mess with the wrong guy.

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  • Sprint does NOT care. They are by far the worst phone carrier out there. All they care is about making money not about their customers. Report your issue straight with the better business bureau and write in every social media and sites about their poor service, so others can see and not make the same mistake of choosing them as their provider. THE WORST CUSTOMER CARE EVER!!!!

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  • So now that I have choose to be done with sprint and the poor customer service they send me a bill for an obscene amount of money, I refuse to pay. I was told that when I wanted to cancel all I needed to do was return the phone and everything would be free and clear now they say I still owe money on my lease. If I am returning the phone why do I owe anything and why was I told that I wouldn’t have to pay anything now you want a ridiculous amount of money. Why are you not honoring what your rep told me. I have called to talk to countless people and no results. I ask for a number to corporate and they say they don’t have one someone will contact me within 48 hours. I have never dealt with such poor customer service

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    • I’m having the same problem, why would I still pay for a phone someone else is going to lease? That’s a scam, 2 payments from 2 different people. I went in to get a good family plan, walked out thinking I had 5 lines for $90, plus my leasing agreement. I was told my bill should of been no more than $300, now they’re telling me I owe $430.07/mo and wants me to pay that even if I terminate my lines.

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  • I’ve been trying to get a problem resolved since May 2016. I took an offer of a free android tablet in May 2016. I didn’t like the tablet so I returned it within the 14 allotted days to avoid an early termination fee. Sprint continued to charge me, for 9 months, for a data plan for a tablet I didn’t even have. Over the months I have spoken to 9 different people and spent several hours on the phone. In March 2017, I was told that the line was never cancelled, which the representative said was the fault of the order dept. I was promised (as promised before) this was taken care of. The solution was, I was to be given a credit of $135 on April 1, 2017 for all the data charges I had paid. So, the April bill arrived. Not only was I not given the credit, but I was charged $120 early termination fee for a mistake that Sprint had made by not cancelling the tablet as instructed. I have extensive notes on my account. Isn’t anyone reading them? Also, the $120 early termination fee put me over the $300 spending limit causing my phone to be shut off. Today, I called again. I asked for a number to call to complain about the service I’ve been given in hopes of talking to someone with higher power and gets this resolved. No luck. Instead I was told “I can help you”. The hour long call ended with “I’ve forwarded this to my manager and we’ll get back you in 48 hours”. I’ve been told that before. This is what I’m dealing with as a result of a mistake the company itself made. This is by far the worst experience I’ve ever had with any company. I’m contemplating seeking service elsewhere because at this point, I have no faith that this will be resolved. I don’t feel the representative care if it’s resolved or not. Now I’m left to pay the early termination fee that was their mistake or I’m sure my phone will be shut off again.

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  • Three freaking hours on the phone with sprint today and 1.5 hours 3/31/17.😡😡😡😡 I was told I would receive a call back on 4/3/2017. Today is 4/7/17 still no call back. Therefore, I decided to call and three hours of my time was wasted. I have been with Sprint since 2005 and this is how they treat their customers. I am disgusted. I asked to speak with someone in the Office of the President, not possible. Sprint expects their customers to be loyal to them but have no loyalty for their customers. Someone needs to call me instantly and resolve my issue. It’s not my fault sprint did not do their due diligence by calling me back. Now the promotion ended and they telling me their is nothing that can be done. I’m not believing that something can alwayys be done. The issue is on Sprint not me😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

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  • I’m hoping this complaint will make an impact because I already contacted customer care and I admit the supervisor was very good and helpful (Victor), he promised to get someone to call me and take care of my request.
    I received a call yesterday from someone (800) 639-6111 but was not what I was expecting, the person that called me limited herself to listen (again) my story and after a while “she didn’t do anything” and sounds like she was someone from the local store or the dealer/franchise where I had the problem. (The call was not what I expected).
    • Description of problems: I visited a Spring store in Vero Beach to upgrade two phones. Two days before we upgraded another phone in Orlando.
    After discussing the rate plan etc we confirmed that line +1 (305) 467-9626 will receive the upgrade and the phone was already purchased and my daughter will kept her phone.
    After that. We proceed to get details of my line (ending in 4431) and he asked me if I wanted to get the same kind of upgrade (128) and we agreed. Because we didn’t received a request regarding the old lease terms by the salesman regarding the buyout or similar questions, I went ahead and requested to have my phone upgraded with similar conditions that the lease chosen by my daughter (regarding memory and time of contract). We requested the info from our phones to be added to the new phones and the salesperson requested to comeback in about three hours.

    My surprise was that when we came back, the salesman after finishined with my daughter phone he proceed to ask me to delete all the information from my phone because the store needed to keep the phone. Of course I requested why.

    Beginning of the problem; he told me that the phone was on a lease and he needed to keep the phone. Obviously I asked why he didn’t mentioned that before while making the sale, he them “lied” by saying that he did asked me. I called my daughter (Laura Britton) and asked her in front of him if she remember he asking or mentioning something about trading my phone or similar comment and her answer was that he never told us anything about My phone line.
    A few minutes later I asked for the supervisor to address the issue because he told me that was nothing he could do to cancel the order.
    Then the supervisor which was in the other side of the store and working during the entire time with different customers told us “I listed when he asked if you want to keep the phone or not”.
    Now I’m not only having problem with my wasting of time at the store but having to waste additional precious time in getting ready for an overseas trip. In top of all this I was called a liar ….. “I AM A LIAR” and in front of my daughter.

    Other facts:
    • I requested a copy of my old lease and I was refused to be given or showed to me.
    • I asked for a copy of the new lease agreement from my daughter and he told me that I can only access the document online. Obviously that is not true because is a clear part of the LEASE AGREEMENT under NOTICE (You are entitled to a completed copy of this agreement). Clearly this sales person “mislead me again” and provided a wrong information.
    • I asked for a copy of my old lease and he refused to give it to me, or to show it. I told him I wanted to check the time/date that passed since the end of my contract.
    Then he argued with me about that if the contract expired Spring can keep collecting indefinitely the “lease”. I told him that every lease have terms in how to proceed after the end of the lease ENDING THE LEASE AGREEMENT”.
    • Important to mention that I never received a call, an email or SMS telling us about the ending of the contract. In the case of my daughter, she continued paying for her phone even after she finished paying for her.

    Another unsolved problem: while traveling abroad the Wifi-calling had some problems. While within the wifi and during a call, the local network charged me for roaming minutes (kindly see the bill from November or December in India and Mongolia).

    Another billing problem, when we returned via San Francisco I requested prior to our arrival (December 1) to change from Seasonal Standby to regular and toucan see double charges there.

    My request: to allow me to get my new upgrade without having to pay for any buyout or similar charges, get the additional credit and an apology.

    Robert Britton on behalf of Kati Britton

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