Sears Corporate Office and Headquarters.

This page lists a wealth of corporate information related to department store chain Sears Roebuck & Co.

Here you will find contact details for the company’s headquarters address and phone numbers, the executive team, ways to contact Customer Services or file a complaint, career information, and more.


 

About Sears.

Sears Roenuck & Co was founded in 1886 in Chicago, and it has since become one of the United States’ leading names of the retail industry. The company started out offering mail order services to customers in rural areas, and took its name from its founder, Richard Warren Sears. Over the following 10 years, the company’s catalog continued to expand, and demand led to the first Sears being open in 1925.

Currently, Sears has nearly 800 stores across the United States, Canada, and Mexico.

Sears Corporate Office Contacts.

To contact Sears’ headquarters, use the phone or fax numbers listed below, or send a letter to the company’s corporate address.

  • Sears Headquarters Phone Number: +1-847-286-2500
  • Sears Headquarters Fax Number: +1-847-286-4511
  • Phone Line Hours: Monday through Friday, from 9 a.m. to 5 p.m. (Central Time)

Sears Headquarters Address:

Sears Corporate Office

3333 Beverly Rd. Hoffman Estates, 60179, Illinois

USA

Sears Executive Team.

Full list of the key leaders at Sears Roebuck & Co.

  • Edward S. Lampert, CEO and Chairman of the Board
  • Jeffrey A. Balagna, Executive Vice President
  • Kristin M. Coleman, General Counsel, Senior Vice President, and Corporate Secretary
  • Jason M. Hollar, Chief Financial Officer
  • Robert A. Riecker, Controller & Head of Capital Market Activities
  • Leena Munjal, Senior Vice President (Customer Experience & Integrated Retail)
  • Girish Lakshman, President (Fulfillment & Supply Chain and Sourcing)
  • David Pastrana Benito, President (Apparel)
  • Kurt Staelens, President (Home & Footwear)
  • Stephan Zoll, President (Online)
  • James Politeski, President (Home Appliances & Consumer Electronics)
  • Eric D. Jaffe, Senior Vice President for Shop Your Way
  • Joelle Maher, President and Chief Member Officer (Sears)
  • Alasdair James, Chief Member Officer and President for Kmart

Sears Board of Directors:

  • Edward S. Lampert
  • Cesar L. Alvarez
  • Bruce R. Berkowitz
  • Paul G. DePodesta
  • Alesia J. Haas
  • Kunal S. Kamlani
  • William C. Kunkler III
  • Steven T. Mnuchin
  • Ann N. Reese
  • Thomas J. Tisch

Sears Careers and Jobs.

If you are considering a career at Sears, you may find detailed information at the company’s dedicated jobs site. The Careers webpage allows you to browse through all the opportunities available at Sears Holdings, from retail vacancies to positions at the corporate headquarters.

Job listings can be filtered down by category and location, and the site also offers information about the company’s internships, college, and veteran programs.

Alternatively, you can look up recently posted job vacancies at Sears’ LinkedIn page.

How to Complain to Sears.

The Sears Customer Service Team is available by calling 1-800-549-4505.

There is also a dedicated phone line for Spanish-speaking customers on 1-800-377-8634.

A Customer Service Twitter page has been set up to help Sears members get their complaints processed. Tweet your complaints or questions at the Twitter handle: @searscares.

To give feedback, you can visit the Sears Customer Service Page and type in ‘Feedback’ in the box. A new window will open. Click on the ‘Feedback’ link and another window will pop up that logs your contact details and time of complaint.

A Sears Live Chat option is also available. Click on ‘Chat’ in the top right corner of the Sears Homepage and a Chat window will open. Choose existing order or new order support and enter your name and email. The Sears Live Chat works excellently and is probably the fastest and easiest way to deal with an issue or complaint. The Sears Chat Service is open from 6am CST to 11 pm CST seven days a week.

Other Sears Resources.

Below you will find more information on Sears, including ways to find online help, social media links, and more.

Please share your experiences with Sears, or Sears complaints, in the comment section.

Rate this company with 1 to 5 Stars.
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Lola M. Freeman
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Lola M. Freeman

I want to cancel this so-called Home Warranty with Sears. It is a total waste of my money and your Contractors are a joke. Please contact ASAP

M Mayfield
Guest
M Mayfield

I really hope they contacted you as I have been trying to cancel my home warranty service with Sears for quite some time and they keep charging my credit card. When I called to get repair/service at my home, the representative told me that he would not send out technicians for multiple appliances. I asked to speak to a supervisor and he refused to transfer or help me at all. He just said “NO”. I have emailed my concerns, complaint, and cancelation more than 3 times and have yet to hear from SEARS! I agree with you that it is… Read more »

Richard Viren jr
Guest
Richard Viren jr

The sears techs are parts replacers no technicians. They keep saying you must buy this part. We pay for it it comes and water softner is still broke so well now you need to bu this part for over $200. I had an old item that stopped working it had a control board on it and a local shop looked at it and replaced a few diods and now it works the techs from sears only order parts they do not take time or know how to test bad parts or fix them. No wonder the company is goind under.

Jill Busch
Guest
Jill Busch

Sears is an American Institution. As a child of the 50’s we all loved the Sears Catalog. My complaint is not with Sears but a policy and one technician who did not respect the Company, his job and what Sears needs and wants to keep—a very loyal Sears Customer. Like my grandparents born in 1888, I am a loyal Sears customer, 3rd generation. The Sears Technician with EMPLOYEE BADGE NO. 650549, on my job no. Scheduled for 2/28/19 did not come after I waited at the location for having my freezer repaired for four hours, 1-5. He timed out with… Read more »

Anonymous
Guest
Anonymous

The worst place to buy anything from. No wonder they’re going out of business no one cares about the customer. Don’t forget Sears, your customer is what keeping you alive. I will not buy anything from them again. My frige broke for a month now, thy told my no parts on back order so I just have to waite have but don’t know when could weeks or months who knows that who customer service say . Doesn’t matter who you talk to is the same crap. I’m writing a letree to the CEO if he does nothing than I’m getting… Read more »

Beth
Guest
Beth

I have been doing business with Sears for about 37 years the card is in my name I am the primary card holder. Well our dryer went out so I had to go to the laundrymat to dry clothes so I called the warranty protection I bought the 5 year warranty so they could reinburst me I have to drive 32 miles one way to the nearest live in the country. The girl told me she have to speak to my husband so he could give permission to talk to me. I said what you can guess how mad I… Read more »

Virginia Mello
Guest
Virginia Mello

Can truly understand why Sears is not doing well! I purchased a number of items online. I had to return two of the items. I shopped online because I am disabled and don’t go out much. I had someone bring me to Sears to return the items. I had no problem returning one item, but I was told by two customer service representatives that it would not scan. When I received it, it was put in a small envelope (for which I was charged $5.35 & it was supposed to be free shipping)! I was told it must have come… Read more »

Karen Lukenbill
Guest
Karen Lukenbill

I call this underhanded. You buy a lawn mower from Sears and now you can’t order parts because IS A PIECE OF JUNK THAT KEEP BREAKING DOWN. You see they have closed all the stores around us…… Did order a part from them 2 months ago and had to talk to someone in India (what!) and never got a tracking number. I can see why this company is going down. So now I hope I can find the piece somewhere.

MJC
Guest
MJC

On 5/18/18 I ordered a part and paid the expedited costs to have the part delivered by 5/23/18. The part was not delivered on 5/23/18. On 5/23/18 I checked the parts website and only update was in process or pending. I called the parts customer solutions number multiple times between 5/23 and 5/31 and told delivery was “in process”. I tried to escalate the matter and got the same canned response from every representative. I asked for a tracking number Sears either could not or would not provide. It wasn’t until 5/30/18 that a representative at Sears told the truth… Read more »

EJC
Guest
EJC

I am having the extremely similar problem. I have an UNOPENED NEW WATER FILTER (I tried to stop /Delivery early MAY, 2018). My Refg quit working Before received. Bought Refg from Sears so called Service Dept…bought many appliances & used SERV Dept for years. Man came…the freezer still worked …said It would be just under $1,000. to repair. Thus, needed NEW refg & did Not need THAT FILTER ***still trying to get the RETURN SHIPPING LABEL so I can Return Filter & get my $67 back. In my 80’s & need money for medicine. NOONE SEEMS to KNOW HOW …Or… Read more »

EJC
Guest
EJC

Reply was 10:51pm-Not 3:50am

Lissette Lorenzana
Guest
Lissette Lorenzana

I have 2 boxes ( washer tubs ) in front of my house for the past 3 weeks. I have contacted Customer Service 3 times and I have received the same response ( you will receive a call within 24hrs to schedule pick up with UPS ). I want the boxes removed from the front of my house.

Mark Taylor
Guest
Mark Taylor

The Sears scratch and dent in Naperville Il is not very good. They give you the wrong info and do not check their appliances to make sure they really work. I purchased a refrigerator from them and I have had it since Oct 2017, It has only worked for one month so far. The store in question told me to contact the manufacturer first and I did. They were great. Only one problem. The receipt did not have the serial number on it so they could not replace the unit. I have the extended warranty and now they cannot get… Read more »

caroll jane byrd
Guest
caroll jane byrd

i bought a stove from sears on 5-27-2017 with an additional 3 year warranty and 3 months later the oven and 2 range eyes quit working. mick from tech support came out, stayed 1 hour and left. i still continued with the same problems til i could take no more. on 2-6-2018, i called again. i was instructed to turn the oven on to 350 degrees. when he showed up he stated that the oven wouldn’t register over 344 degrees and that i just have a bad stove and i should just haul it back to sears. i called sears… Read more »

Laura
Guest
Laura

I will never buy anything from Sears again!!! We purchased a $2400.00 45” snowblower and after only using it a few times we had to spend over $600 in repairs. The repairs cost so much because the mechanic couldn’t find parts. Then we needed shear pins and could not find them in any sears store, nor could they be ordered through parts direct! After speaking with the store manager in Danbury CT. we found out that all of the parts for this machine have been discontinued!!! Are they serious!!! They sell you something and then discontinue all of the parts… Read more »

Christi
Guest
Christi

I am trying to find out how to resolve an ongoing service repair issue that I have had for several months.

Carolyn Garcia
Guest
Carolyn Garcia

Not that my comment will help solve my problem but, maybe it can save someone else money in the future. DON’T WASTE YOUR TIME AND MONEY ON SEARS EXTENDED WARRANTY. I’ve had my refrigerator for 36 yrs. Unfortunately my husband always kept the extended warranty on our appliances, he has paid this every three years, its replacement value. In 2010 they replaced washer without a problem. In Dec 19th, 2017 refrigerator stopped working, service tech couldn’t come out until Jan 10th, 2018 of course, just to check the problem, we had to go thru Christmas and new years without refrigerator,… Read more »

Debra Grocesley
Guest
Debra Grocesley

Dear Sirs/Ma’am

I”m looking for my application that was sent to the JOLIET IL store/Orland park IL. Please Assist. I have to many in when can I start?

Lora Mcmichael
Guest
Lora Mcmichael

We bought a Kenmore Elite refregerater from Sears in Greensboro, NC two years ago. It quit cooling on Oct. 26, 2017. The store one year warranty ran out a year ago. It was almost two weeks for someone to come out and look at it. They determined it was the compressor. Of course they did not have one on the truck. It had to be ordered. They set up a new time to come out and fix it. The compressor did not come. Another time was set up to fix it. Every time you call, you get someone out of… Read more »

Pamela
Guest
Pamela

July 9, 2018 I am from CA and we are currently experiencing the same problem. Were you able to get any help from Sears? I am currently looking for a way to have a conversation with or email a CEO or COO or District or Regional Manager of Sears. I am beyond frustrated as our Refrigerator quit at 10 months. I have tried speaking to the Store Manager (who hung up on me) and I am getting nowhere but upset and frustrated! My husband and I went to the store that evening to speak to the manager in person an… Read more »

Seth Conlin
Guest
Seth Conlin

We have been trying for the past week to claim our warranty for the mattress we bought back in 2010. They said we have 30 days to fulfill the claim, but now because of the run around we only have 3 weeks to get this resolved. We have gotten numerous emails with a disclaimer at the bottom stating “if you purchase a bed less than the warranteed amount you will not be able to receive the difference back, and if you purchase a mattress greater than the amount of the warranty then the customer is responsible for paying the difference”.… Read more »

marsh
Guest
marsh

I feel the same way i been contacting them since my elderly grandparents purchased a refrigerator from them. The refrigerator has been going out every since they have had it hasn’t been 6 months. They wouldn’t replace i t they continue to reorder parts and one time the wrong part was ordered and they didn’t notify them. They were called again on Friday and scheduled a repair we still haven’t received email confirmation although they said i t was sent. I asked to speak with a supervisor and he was as foolish as the representative. This doesn’t make any sense… Read more »

Pamela
Guest
Pamela

July 9, 2018 I am from CA and we are currently experiencing the same problem. Were you able to get any help from Sears? I am currently looking for a way to have a conversation with or email a CEO or COO or District or Regional Manager of Sears. I am beyond frustrated as our Refrigerator quit at 10 months. I have tried speaking to the Store Manager (who hung up on me) and I am getting nowhere but upset and frustrated! My husband and I went to the store that evening to speak to the manager in person an… Read more »

Pamela
Guest
Pamela

Do not buy any appliances from Sears. They will rip you off. They sell defected and damaged items as new. They will not give you your money back; they will not replace the item that is damaged. Customer Solutions Department is in the Philippines. Customer Solutions Reps will not let you speak with a supervisor and they will hang up on you. Sales Associates will not rectify the sale.

Ikiea
Guest
Ikiea

Let me start by saying this is the first bad experience I’ve had with Sears. I’ve made many major purchases and smaller purchases with the company over the years and have never had any problems like this before. I wish I could upload the sound that I have to live with and have been living with for over a month now. Sears has yet to repair my refrigerator that I purchased through them a few months ago with a service plan. They schedule appointments then they cancel and tell me I have to take more time out of my day… Read more »

Imani
Guest
Imani

Wow!! I am deeply discouraged. While every expirience here don’t respresent the vast majority of their customer experiences, it is enough for me to change my mind about renewing my extended warranty. Funny how I had a very minor but similar this morning. After reading these complaints I am Definitely done with them too!!! Thanks for sharing the many Warnings.

Rosalie A McCartney
Guest
Rosalie A McCartney

I am fighting with Sears to place my new gas range. I purchased it in late August 2017. The range has a split oven and the part that controls the single oven is defective. Part was ordered immediately but it still has not arrived. I have been in communication weekly with Home Services and I was told that after 21 days, I could get a replacement range. Needless to say, according to Customer Solution team member John, that can’t happen for 30 days. I have the 21 days in writing but he said nothing can be done. I am totally… Read more »

Pamela
Guest
Pamela

July 9, 2018 I am from CA and we are currently experiencing the same problem. Were you able to get any help from Sears? I am currently looking for a way to have a conversation with or email a CEO or COO or District or Regional Manager of Sears. I am beyond frustrated as our Refrigerator quit at 10 months. I have tried speaking to the Store Manager (who hung up on me) and I am getting nowhere but upset and frustrated! My husband and I went to the store that evening to speak to the manager in person an… Read more »

Pamela
Guest
Pamela

I am fighting with Sears to replace my Samsung Refrigerator. They have delivered 3 replacement Refrigerator and each one was damaged. Now they are saying my 30 days for replacement is up. I paid $2200 for a new undamaged refrigerator. I should not have a new refrigerator serviced. I have been dealing with this issue since August, 2017.

Zara King
Guest
Zara King

I purchased a Samsung Smart TV which was damaged when I got it home, Samsung won’t do anything as they call it Physical damage although you don’t know it is damaged till you get it home and plug it in, the inner screen is shattered.I Bought it from a K-Mart going out of business and they would not exchange it as it was all sales final. Have made numerous calls to Samsung, K-mart and Sears. I did get a call after letters to the Sears CEO’s and he sent another Sears repairman to look at it and he had no… Read more »

Pamela
Guest
Pamela

Just curious…. have you gotten anywhere? July 9, 2018 I am from CA and we are currently experiencing the same problem. Were you able to get any help from Sears? I am currently looking for a way to have a conversation with or email a CEO or COO or District or Regional Manager of Sears. I am beyond frustrated as our Refrigerator quit at 10 months. I have tried speaking to the Store Manager (who hung up on me) and I am getting nowhere but upset and frustrated! My husband and I went to the store that evening to speak… Read more »

Merida Perez (mother, 83yo/Alzheimer's/Dementia and Merida Cespedes (daughter)
Guest
Merida Perez (mother, 83yo/Alzheimer's/Dementia and Merida Cespedes (daughter)

Today, a uniformed Sears worker, along with three more inside a Sears truck came to my Security Community. Entered and drove up to my house, gained entry to my home (one), the other 3 stayed in the truck while I was upstairs on the computer and watching TV in my room right after I returned from being dropped off by a friend around 3:00 p.m., Miami, Florida (EST). I take care of my elderly mother, 83 yo whom suffers from Alzheimer’s and Dementia for more than 10 years. She was downstairs, not sure if employee entered house or if mother… Read more »

Beth Davis
Guest
Beth Davis

Sears is Remodeling my bathroom. I signed the contract on Aug. 14,2017 and my bathroom is not completed yet. They were supposed to start 10/16/17. No one showed up on that date and I was not notified that they were not coming. I called to find out why they didn’t come and I was told the permi had not been pulled. They had a month to pull the permit. The sub contractors finally showed up on 11/6/17. The plumber came the next day. The sub contractors were to come back after the plumber finished his part. I received a call… Read more »

patricia tewart
Guest
patricia tewart

Where is my dishwasher. Need help or I want credit

tierd of getting robed
Guest
tierd of getting robed

SEARS IS A RIP OFF AND ARE LYING. THEY ARE REFUSING TO Refund MY $1283.81 FOR A BED THAT WAS FULL OF BUGS WHEN DELIVERED. This customer service is a joke no phone #s work or u get someone in another country, who can’t speak. This is run like our government, bunch of lying thieves.

Pat L.
Guest
Pat L.

I agree, they have the worst customer service dept. in the industry.

c r b
Guest
c r b

Similar to stories above. Bought a Sears fridge not a year old and stopped working. We also have an extended warranty . Called Sears had to wait 2 weeks for tech to come . Couldn’t fit it – Said would have parts sent. Parts arrived, However, service person couldn’t come for another 2 weeks because he would not be in our area. Then they couldn’t make the scheduled date (“TECH IS SICK”) So we are put on the end of the line for the next date in three more weeks.(“Tech will not be in our area till then”) It will… Read more »

Dee
Guest
Dee

Sears is a total racket! I got a “diagnostic” done on my washing machine and the “repair man” tore the machine up. Now Sears is trying to charge me to fix what the “repair man” broke. Unbelievable! Naturally, all customer service calls are routed to the Philippinians and no one will take responsibility.

Barry Cochran
Guest
Barry Cochran

I have had the same issues. I would recommend calling the Federal Trade Commission and file a complaint. File a complaint with the corporate office.Make as big a stink as you can. If we as consumers continue to stand up to these corporate bullies there will be results. There is such a lack of integrity from the customer service employees and the dispatchers. I have been lied to multiple times. I am sick of it!

Judith Benoit
Guest
Judith Benoit

SAME WITH ME … MICROWAVE CAUGHT FIRE AFTER SEARS REPAIR … COUSTOMER SERVICE MAKING ME WAIT A MOMTH FOR REPAIRS. BEEN AN ISSUE SINFE AUGUST 24.

Judith Benoit
Guest
Judith Benoit

I HAVE SEARS HOME WARRANTY COVERAGE ….. WHAT A JOKE!!!!

leonard rausch
Guest
leonard rausch

We purchased a freezer with free delivery which is bad, as they always come 4 or 5 hours before I get home from work. I asked them if 5:30 to 6:00 am would work since they wanted to come so early and they laughed at me! 2 days in a row . I also asked would they deliver it to my work or to my local store so i could pick it up after work one day but they said they could only deliver it to my address which obviously doesn’t work so i take that as they are laughing… Read more »

Steve
Guest
Steve

DO NOT PURCHASE A CRAFTSMAN 3000 PSI MODEL 580-754881 FROM SEARS … LEMON …

Purchased a Craftsman Pressure Washer in 2015. Used one time in 2015. In 2016, Pressure washer would not start. Took it to be repaired. Used it one time. 2017, Pressure washer once again does not work. Out of warranty. Not their problem. I believe they sold us a used Pressure Washer brought back by someone else. Will never purchase anything else from Sears.

Aneita Jones
Guest
Aneita Jones

Sears delivery service is terrible. They are telling me I have to wait till the twentieth of this month for delivery, I will be at work and I cannot leave my job and come home between one and 4 and sit and wait. I am on vacation now and I was told Thursday Today. I’m so frustrated and want go to the media and expose everything Sears is doing. I will not be buying anything else from Sears. I don’t care what it is and I am going to tell all family members and friends not to buy anything from… Read more »

Nick Edison
Guest
Nick Edison

Worst customer service at Sears, I’ve ever dealt with. People only read from a computer screen not there to help you. If your product fails while it’s under warranty they will make an appointment to come out overbook there service tech then call you and tell you they are sick. Then they will reschedule 4 weeks and weeks down the road. This is now happen to me on a numerous amount of occasions on my Craftsman riding lawn tractor. I’ve spent numerous hours trying to get a hold of somebody that actually gives a crap in this company and to… Read more »

Joanne Hamann
Guest
Joanne Hamann

WOW again. My post has been up since Feb 28th and no answer. Steed at one time that is was being moderated but I have heard nothing. I guess this is just a site to vent ans no action taken. Classy act Sears.

Russ Cromwell
Guest
Russ Cromwell

Never again will i trust Sears for anything, especially their automotive department in Beavercreek, Oh. Finally made the decision to spend almost $1000.00 on new tires for both my vehicles only to have all 4 aluminum wheels badly scratched during valve stem replacements. The store managers are unable to do anything except listen to your complaint, then refer you to their “3rd party” damage company Sedgwick from East Dundee, Ill. who will intern run you thru the ringer for weeks at a time making you provide “credible proof” as they like to say, proving the damages were done during the… Read more »

Tracey Robins
Guest
Tracey Robins

Going through the same after sears carpet cleaners soaked my carpets throughout ny home over 800 sq feet, created a mold issue now and carpeting is ruined. Sedgwick ….ughhh too stressful to explain the same as your issues

Russ Cromwell
Guest
Russ Cromwell

To Tracey, i’m sorry to hear you have the same nightmare with Sedgwick as i do, but i fear there are a ton more just like us ! This place is one of the biggest rackets i’ve ever had the displeasure of even talking too & guaranteed you will get nowhere fast ! They must be laid-off or fired criminal lawyers who can’t find work anywhere else & are obviously paid off by denying claims ! I have since filed complaints thru Sears Corporate escalated claims department, regional & territorial managers, am in the process of finding out who the… Read more »

Carol black
Guest
Carol black

I purchased a pair of rainboots in January 2017. My mother died 2 weeks later. The boots were too small when I tried them on in February 2017 because of course I was dealing with my mother’s death and the lawyer to her estate. They were too small so I needed to exchange them for a larger size. This is the unbelievable part. I was told Sears will not refund or exchange and item after 30 days and that I was stuck paying the $33 and had to keep the merchandise. I really understand why Sears is going broke. I… Read more »

Phyllis
Guest
Phyllis

Forced to buy new furnace, but your anti-Trump stance steered me to another provider. SHAME ON SEARS!!!’

David Smallbone
Guest
David Smallbone

I note that Sears have stopped selling Trump products. Could you let us know if this is because they are a left leaning corporation as my sense is that with Trump winning the electoral college, this short sighted initiative might be hurting your customer base. Interested to know your rationale as with us being a reasonably sized family, seven children, I’m inclined to think that we will be choosing to shop elsewhere ongoing. My hope is that for your shareholders stake, the left will up their game and give you greater support. Even so, I’m not sure it’s worked for… Read more »

Tracey Robins
Guest
Tracey Robins

David, I’ll tell you why? because they are smart enough to know that they have customers of all races and creeds and Trumps cabinet appears to be racist…. People like me, complained, millions around the globe, of all nationalities and races are against the perceived agenda

So frustrated
Guest
So frustrated

I am currently on hold for the probably 15th hour of my futile attempt to return a defective Kenmore Elite Canister Vacuum. Having spent many years working on Capitol Hill, I have no illusions that this will be read or even responded to. I have even considered shameless name dropping such as: Oh…. Eddie Lampert is a Greenwich neighbor. blah blah However, I know that no power on earth could save me from the stroke I am about to have trying to make- what should be a simple return of your defective merchandise. I just am trying to vent my… Read more »

Cecelia A Stortzum
Guest
Cecelia A Stortzum

Will never buy a thing from Sears again. Been trying to get our less than one year old refrigerator fixed since Jan 1. We have the service agreement package. Was told first available appt Jan 20th. Store managed to get escalated to Jan 6, tech shows up and fridge has a bad compressor and some tech board, but lo and behold doesn’t have on the truck. Has to order and was told when the parts are received I needed to call for appt. Before the evening was even over I got an email saying next appt was Jan 27, almost… Read more »

Rosalina Macalisang
Guest
Rosalina Macalisang

Sears brand Kenmore Elite Refrigerator, sears repair service and third party repair service Clear Vent will not recommend to anyone. same problem

Anonymous
Guest
Anonymous

I am having about the same problem with a Kenmore washer that I bought just a year ago from Sears, along with the extended warranty plan. Started having big problems just prior to having the machine for one year. At first they started sending Dish Satellite Network here to fix the problem. Then after making complaints, got techs out here several different times with A & E Vans and no ID at all on the techs, saying I just don’t have it with me today. Problem diagnosed, had to call them again because problem not solved, This keeps happening over… Read more »

Krista Ng
Guest
Krista Ng

I will never buy anything from SEARS.ca. The online system has a big problem. They charged an “unable” to process order and even delivered it. When I asked for a refund. They need me to drive the products back to the store. It took two months for me to get the refund. And they refund me without the shipping and handling fee. But originally, it was the system error to make the order out from their warehouse!!!!!!!!!! The story has not end yet. Their system had error again on Jan 1, 2017. They sent me an email saying that my… Read more »

JOSHUA ATKINSON
Guest
JOSHUA ATKINSON

I am furious.I just want a manager to call me like I have requested 10 times already I want Sears to pick up this washing machine and I will never ever do business with Sears again my family has been without a washing machine and dryer for over a month now because of Sears. First off I got the wrong dryer delivered. Second the delivery man told me it would take me tops a few days to get the correct one delivered. I was told to call a specific number and they would deliver me my new dryer. I called… Read more »

Joanne Hamann
Guest
Joanne Hamann

WOW Sears customer service has fallen and fallen. This is in regards to your Citibank card. I first contact them when I received a bill from Sears that says my minimum payment was 118.00. They took 306.00 from my account which made in overdraft. I called Citibank and they refunded the overage to my bank account. Everything was good. Feb 27th I get a call from Citibank and they are demanding that I pay the part that was refunded and immediately since it was “delinquent” and also the billing for March (even though it wasn’t due until March 21. I… Read more »