Macy’s Headquarter.

This page provides extensive information about US retailer Macy’s, its corporate operations, and other key company departments.

We have collected a wealth of useful resources about the Macy’s Headquarters, Customer service contacts, Executive Team and more, all compiled on one page.

About Macy’s.

Department store Macy’s has been selling housewares, clothing, accessories, and furniture since 1858. Over the following decades, the New York flagship store expanded several times to accommodate growing demand, and additional stores opened in 45 US states, some of them under the names of Bloomingdale’s and Buemercury.

In 2016, Macy’s ran 870 stores across the US and its workforce exceeded 157,000 people.

Macy’s Corporate Office Contacts.

Get in touch with Macy’s head office by using the contact details that we have listed here:

Macy’s Headquarters Phone Number.

Macy’s Headquarters Switchboard Hours.
9 a.m. to 5 p.m. Monday – Friday (Eastern Time Zone)

Macy’s Headquarters Fax Number.

Macy’s Corporate Headquarters Address.
7 West Seventh Street
Cincinnati, OH 45202

Macy’s New York Headquarters.
151 West 34th Street, New York, NY 10001 / +1-212-494-1602

macys headquarters
Macy’s corporate offices are located in Cincinnati, Ohio. The premises consists of 21 stories, with a total of 233.000 square feet of office space. About 1,000 Macy’s employees work in the Macy’s downtown building.


Macy’s Executive Team.

This is the complete list of key leaders at Macy’s.

  • Terry J. Lundgren, CEO
  • Jeffrey Gennette, President
  • Timothy G. Baxter, Chief Merchandising Officer
  • Elisa D. Garcia, Chief Legal Officer
  • Robert B. Harrison, Chief Omnichannel Officer
  • Karen M. Hoguet, Chief Financial Officer
  • Sherry Hollock, Chief Human Resources Officer
  • Jeffrey A. Kantor, Chief Stores Officer
  • Molly Langenstein, Chief Private Brands Officer
  • Richard Lennox, Chief Marketing Officer
  • Justin MacFarlane, Chief Strategy, Analytics and Innovation Officer
  • Patti H. Ongman, Chief Planning Officer
  • Peter Sachse, Chief Growth Officer
  • Tony Spring, Chairman and Chief Executive Officer (Bloomingdale’s)

Macy’s Board of Directors:

  • John A. Bryant, Chairman of the Board
  • Francis S. Blake
  • Deirdre P. Connelly
  • Jeffrey Gennette
  • Leslie D. Hale
  • William H. Lenehan
  • Sara Levinson
  • Terry J. Lundgren
  • Joyce M. Roche
  • Paul C. Varga
  • Craig E. Weatherup
  • Marna C. Whittington
  • Annie Young-Scrivner

Macy’s Careers and Jobs.

You can view current job openings at Macy’s by visiting this page, where you can search career opportunities by keyword, location, category, shift, and schedule. The same page can be used to apply to jobs online.

For military recruiting, visit Macys Military Recruiting, and for graduate opportunities, go to this page.

More information about careers at Macy’s can be found on their official LinkedIn and Twitter jobs pages.

How to complain to Macy’s.

Macy’s Customer Service representatives are available round the clock on toll-free number 1-800-289-6229.

If your complaint relates to damaged or defective items, please use this form.

Complaints about online experiences should be sent using this link. Complaints about in-store experiences can be filed via this survey.

For complaints concerning missing / undelivered orders, follow the instructions found here. You can also complain by writing to: Macy’s Customer Services Department, 9111 Duke Boulevard, Mason, OH 45040.

Macy’s social media customer care is also very active on Twitter. Tweet your issue, question or complaint to Macy’s Twitter, and they will usually reply within 24 hours. Alternatively, for minor issues, send an email to

Other Macy’s Resources.

Comprehensive list of additional contact details and resources for Macy’s.

Please share your experiences, praise or complaints about Macy’s, in the comment section.

Macy’s Headquarters
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7 Thoughts on “Macy’s Headquarters”
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  • I will never shop at another Macy’s store as long as I live. You hire people with special needs and then treat them like garbage! That’s not okay! This is in regards to your logistic warehouse in Goodyear Az. Your security officer has no idea who works there or if they are working. So I’m guessing he only checks to see if some has stolen something. God forbid anyone has a death in the family. If that ever happens I will call the police on him for refusing to look for an employee. I have been filing thus complaint with every email or number I can fined and I won’t stop till it’s fixed. You dont hire special needs and treat them the way you do. Also we live in America. You dont allow your Spanish speaking employees to tell them to learn Spanish and yell at them in Spanish. That is racist and harassment. You ate allowing tbis and not stopping it.
    Also I hit one star and it went to 4 1/2 . So that’s wrong.


  • Macys is a terrible place to work. They treat you terribly because their management within their stores are not trained appropriately. They put such a huge work load on their employees and if its not done you are punished. Also, the pay is minimum wage and raises are a joke, $.10 or $.25 if your lucky. Managers gossip about their employees and emplyees would be fired for this. Also, the quality has fallen so far that Walmarts clothing is equal or better. Sorry Macys I see why your stores are closing.


  • To Whom it May Concern,

    I am writing to further pursue a response that happened in your Macy’s Herald Square Store.

    On Sunday 18th February I was attacked in your store by a man who they told me was known to the store and the staff within for being a local homeless man with mental health issues.

    On the 7th floor of the store in the McDonald’s this man approached me in a friendly manor and asked me where I was from. I responded that I was from England and he lunged at me and began strangling me with both hands shouting that I was a terrorist.

    It took my mother and half of the McDonald’s staff (6) to get him off me as he had me pinned up the wall strangling me with both of his hands to the point where I was not able to breathe.

    He ran off and my fiancé chased him along with one of the McDonald’s staff members but he was not caught and allowed to exit the store as no member of security was called although there was a large crowd of staff members.

    A member of your staff Priscilla Sanchez called the police on my behalf and I filed a report with the NYPD.

    Priscilla apologised and said that one of her managers would call me by the following Monday to follow up the attack see if I was okay and Inform me if he came back into the store as he is in there from open till close daily, so he could be arrested.

    My issue is that it is now been several weeks later and I have not been contacted by any of your team. Priscilla’s number goes to voicemail, I have been dismissed. My safety has been disregarded.

    I came back to the store on the 21st February and asked to speak to Priscilla to see what had happened and to follow up on the meal I had paid for and wasn’t able to collect and the items I had held in the makeup store and she wasn’t there.

    Lawrence Libock came to greet me and said he knows about the incident but that they haven’t been able to look if he had re entered the store and apologised for the attack by this man known to the store.

    Having this man known to your staff and allowed to roam your store not only puts my safety whilst shopping at risk it is putting the public at risk.

    I can be contacted via

    I hope that you take this matter and deal with it before I have to pursue further litigation in order to get an explanation for my attack in your store by a man you allow to roam your store.


    Jade Field


  • Dear Mary Plog,
    CLEARLY you don’t follow the news , either that or you are just as ignorant and selfish as your fellow trumpanzee’s but since you started the conversation-I shall finish it.
    What kind of a woman are you to happily accept the fact that the person(s) running our country are as vapid and morally deficient as to treat women with disdain and disgust if they happen to be somewhat older and not as pretty and overweight-like you. But go ahead and act like he’s doing an OK job and look at his approval (or lack of) ratings. All the innocent people he has harmed with his immigration tactics..I could go on and on. Your reality my dear, isn’t quite right and to blame the liberal media for all the wrongs your party is committing is a cop out and shameful. Good riddance Mary, Macys won’t miss you. How idiotic would someone close an account over a store that is following many many stores in saying we have had enough of Trump antics and thievery. Good day vapid woman




  • I understand, Macys are no longer carrying Ivanka Trump’s products in their stores. I don’t use the products, but I will no longer shop in your stores. I have observed how the liberal media and the whining Democrats have behaved since the election. If I were a Democrat, I would switch to Republican. Donald Trump is trying to save our country and clean up the 8 years of Obama mess! I imagine there will be many more people who will stop shopping in your stores. Please forward to whomever is responsible for making this decision.



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