Macy’s Headquarter.

This page provides extensive information about US retailer Macy’s, its corporate operations, and other key company departments.

We have collected a wealth of useful resources about the Macy’s Headquarters, Customer service contacts, Executive Team and more, all compiled on one page.

About Macy’s.

Department store Macy’s has been selling housewares, clothing, accessories, and furniture since 1858. Over the following decades, the New York flagship store expanded several times to accommodate growing demand, and additional stores opened in 45 US states, some of them under the names of Bloomingdale’s and Buemercury.

In 2016, Macy’s ran 870 stores across the US and its workforce exceeded 157,000 people.

Macy’s Corporate Office Contacts.

Get in touch with Macy’s head office by using the contact details that we have listed here:

Macy’s Headquarters Phone Number.

Macy’s Headquarters Switchboard Hours.
9 a.m. to 5 p.m. Monday – Friday (Eastern Time Zone)

Macy’s Headquarters Fax Number.

Macy’s Corporate Headquarters Address.
7 West Seventh Street
Cincinnati, OH 45202

Macy’s New York Headquarters.
151 West 34th Street, New York, NY 10001 / +1-212-494-1602

macys headquarters
Macy’s corporate offices are located in Cincinnati, Ohio. The premises consists of 21 stories, with a total of 233.000 square feet of office space. About 1,000 Macy’s employees work in the Macy’s downtown building.


Macy’s Executive Team.

This is the complete list of key leaders at Macy’s.

  • Terry J. Lundgren, CEO
  • Jeffrey Gennette, President
  • Timothy G. Baxter, Chief Merchandising Officer
  • Elisa D. Garcia, Chief Legal Officer
  • Robert B. Harrison, Chief Omnichannel Officer
  • Karen M. Hoguet, Chief Financial Officer
  • Sherry Hollock, Chief Human Resources Officer
  • Jeffrey A. Kantor, Chief Stores Officer
  • Molly Langenstein, Chief Private Brands Officer
  • Richard Lennox, Chief Marketing Officer
  • Justin MacFarlane, Chief Strategy, Analytics and Innovation Officer
  • Patti H. Ongman, Chief Planning Officer
  • Peter Sachse, Chief Growth Officer
  • Tony Spring, Chairman and Chief Executive Officer (Bloomingdale’s)

Macy’s Board of Directors:

  • John A. Bryant, Chairman of the Board
  • Francis S. Blake
  • Deirdre P. Connelly
  • Jeffrey Gennette
  • Leslie D. Hale
  • William H. Lenehan
  • Sara Levinson
  • Terry J. Lundgren
  • Joyce M. Roche
  • Paul C. Varga
  • Craig E. Weatherup
  • Marna C. Whittington
  • Annie Young-Scrivner

Macy’s Careers and Jobs.

You can view current job openings at Macy’s by visiting this page, where you can search career opportunities by keyword, location, category, shift, and schedule. The same page can be used to apply to jobs online.

For military recruiting, visit Macys Military Recruiting, and for graduate opportunities, go to this page.

More information about careers at Macy’s can be found on their official LinkedIn and Twitter jobs pages.

How to complain to Macy’s.

Macy’s Customer Service representatives are available round the clock on toll-free number 1-800-289-6229.

If your complaint relates to damaged or defective items, please use this form.

Complaints about online experiences should be sent using this link. Complaints about in-store experiences can be filed via this survey.

For complaints concerning missing / undelivered orders, follow the instructions found here. You can also complain by writing to: Macy’s Customer Services Department, 9111 Duke Boulevard, Mason, OH 45040.

Macy’s social media customer care is also very active on Twitter. Tweet your issue, question or complaint to Macy’s Twitter, and they will usually reply within 24 hours. Alternatively, for minor issues, send an email to

Other Macy’s Resources.

Comprehensive list of additional contact details and resources for Macy’s.

Please share your experiences, praise or complaints about Macy’s, in the comment section.

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2 Thoughts on “Macy’s Headquarters”

  • Dear Mary Plog,
    CLEARLY you don’t follow the news , either that or you are just as ignorant and selfish as your fellow trumpanzee’s but since you started the conversation-I shall finish it.
    What kind of a woman are you to happily accept the fact that the person(s) running our country are as vapid and morally deficient as to treat women with disdain and disgust if they happen to be somewhat older and not as pretty and overweight-like you. But go ahead and act like he’s doing an OK job and look at his approval (or lack of) ratings. All the innocent people he has harmed with his immigration tactics..I could go on and on. Your reality my dear, isn’t quite right and to blame the liberal media for all the wrongs your party is committing is a cop out and shameful. Good riddance Mary, Macys won’t miss you. How idiotic would someone close an account over a store that is following many many stores in saying we have had enough of Trump antics and thievery. Good day vapid woman


  • I understand, Macys are no longer carrying Ivanka Trump’s products in their stores. I don’t use the products, but I will no longer shop in your stores. I have observed how the liberal media and the whining Democrats have behaved since the election. If I were a Democrat, I would switch to Republican. Donald Trump is trying to save our country and clean up the 8 years of Obama mess! I imagine there will be many more people who will stop shopping in your stores. Please forward to whomever is responsible for making this decision.



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