Lowes Corporate Office and Headquarters.

Everything you need to know about Lowe’s Companies, Inc and their corporate office.

We have listed allavailable contact details for the Lowe’s Headquarters, Customer Service department, their Jobs and Careers web pages, the Executive Team, and all social media contacts.

About Lowe’s.

Lowe’s is a hardware and home improvement company headquartered in North Carolina. The company was founded in 1946 and has since grown into North America’s second largest home improvement company.

Lowe’s has more than 2,000 stores and is present in Canada (since 2007), Australia (since 2011), and Mexico. Lowes’ product range include appliances, building & plumbing supplies, home security systems, tools, furniture, etc.

Lowe’s Corporate Office Contacts.

Use the contact details below to reach Lowe’s corporate office in North Carolina.

Lowe’s Corporation Headquarters Phone Number.

Lowe’s Headquarters Switchboard Hours.
Monday to Friday, from 8.30 a.m. to 5 p.m. (Eastern Time)


Lowe’s Corporate Headquarters Address.

Lowe’s Companies, Inc.
1000 Lowe’s Boulevard
Mooresville, NC, 28117

Lowes Headquarters
The Lowe’s corporate offices are located in Mooresville, North Carolina. The Lowe’s corporate campus, can be found 25 miles north of Charlotte and the headquarters contain a main five story, 400,000-square-foot (37,000 m2) building, plus two new seven story buildings. The headquarters house around 10000 workers, including 4000 customer service employees.

Lowe’s Executive Team.

Ths is the complete list of key leaders at Lowe’s Companies, Inc.

  • Robert A. Niblock, Chairman, President & CEO
  • Maureen K. Ausura, Executive Vice President (Human Resources)
  • Gregory M. Bridgeford, Executive Vice President (Business Development)
  • Michael K. Brown, Executive Vice President & Chief Information Officer
  • Rick D. Damron, Executive Vice President (Store Operations)
  • Robert J. Gfeller, Jr., Executive Vice President (Merchandising)
  • Robert F. Hull, Jr., Executive Vice President & Chief Financial Officer
  • Gaither M. Keener, Jr., Executive Vice President, General Counsel, Secretary & Chief Compliance Officer
  • Joseph M. Mabry, Jr., Executive Vice President (Logistics & Distribution)
  • Marshall A. Croom, Senior Vice President & Chief Risk Officer
  • Matthew V. Hollifield, Senior Vice President & Chief Accounting Officer
  • Thomas J. Lamb, Senior Vice President (Marketing & Advertising)
  • N. Brian Peace, Senior Vice President (Corporate Affairs)
  • M. Lee Reeves, Senior Vice President, Deputy General Counsel & Assistant Secretary
  • William D. Robinson, Senior Vice President (International Operations & Customer Support)
  • Janet M. Saura, Senior Vice President, Deputy General Counsel & Assistant Secretary

Lowes Board of Directors:

  • Robert A. Niblock, Chairman of the Board
  • Raul Alvarez
  • David W Bernauer
  • Leonard L. Berry
  • Peter C. Browning
  • Richard W. Dreiling
  • Dawn E. Hudson
  • Robert L. Johnson
  • Marshall O. Larsen
  • Richard K. Lochridge
  • Stephen F. Page
  • Eric C. Wiseman

Lowe’s Careers and Jobs.

With more than 285,000 employees and 2,355 stores in the US, Lowe’s is on of the premier employers in America. The company is always looking for new talents, so if you are looking for a career at Lowe’s, they have several career pages, that list their current available jobs.

To find job opportunities at Lowes stores across the US, use the company’s LinkedIn or official careers page.

For jobs in distribution, visit this page. Call center jobs are listed here. For corporate jobs, please visit their Corporate Jobs page.


How to Complain to Lowe’s.

Lowe’s Customer Care team can be reached on +1-800 445-6937. Lines are staffed from 8 a.m. to 10 p.m. from Monday to Saturday and between 8 a.m. and 9 p.m. on Sundays.

Complaints can be filed via Twitter too. If your complaint refers to an existing order, you can email Customer Care at customercare@lowes.com.

You may also send a written complaint using this web form. Alternatively, mail your complaint to Lowe’s Customer Care, P.O. Box 1111, North Wilkesboro, NC, 28656.

If your time is limited, the fastest and easiest way to complain to Lowe’s is their Rants and Raves Feedback Page. This official company website allows you to log in with your Email, Facebook or Twitter account. Company representatives will usually respond to your query or complaint within 24 hours.

Other Lowe’s Resources.

Additional Lowe’s contact information.

Please share your experiences, praise or complaints about Lowe’s in the comment section.

Lowe’s Headquarters
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30 Thoughts on “Lowe’s Headquarters”
Add a Complaint, Praise, Customer Review or a Job/Career Question.

  • Wow, what an experience! Let’s play a game, guess how long it took for Lowe’s to install a 210 ft. brown fence at my house, go ahead guess! If you guessed almost five months and it was still never finished, then you win the prize! There is really no prize, just the information on how incompetent Lowe’s really is! It was a total horror story with lies upon lies,upon lies,over,and over again, not by just one person but every person I spoke with. I was given their word, promised over and over that they were coming out,but never called or came! Wait, I guess I have to contradict myself a little, in the almost 5 months they did come out about four times, each time with the pieces missing that was supposed to finish the fence! I ended up with a very large dead area of grass, black pieces of fencing to finish it instead of the brown rust on the fence, scratches and dent all over the fence and peeling color on the gates! They never came out to finish it but after 5 months of waiting we received a compensation and told to finish it ourselves! They have yet to come and pick up the remaining parts that was not used. I will never, let me repeat, never purchase anything large from this company again! We should have hired someone else to do it!


  • i ordered Choice Decking material and was told it would be two to three weeks, well it turned out to be over a month and all i got was a run around. then a said it was still at the company who makes it and they were waiting for Lowes to pick it up and Lowes was waitintg for them to deliver, they delivered and i paid for delivery and they sent twenty one boxes of ballisters and we only need two,so i had to send nineteen back. then part of my order was not even ordered so i had to reorder. i got the same runaround as before, supposed to be delivered in two weeks got it a month later. that is not good relations. I lost my first man who was going to install because of all the delays. so i got another man and he charged me to pick up material, he waited an hour and they couln’t find it, so that cost me more for his time and gas and he is charging me more to install the deck.i should be reinburst for the time and extra cost. i’ very dissapointed in the management of this lowes store and the runaround i got. i’m 86 years old and on a fixed income and it’s hard living on social sec. Shame on your company.


  • I ordered a bathroom makeover December 2017.I paid $20,000.00. As of date nothing has been done. I called LOwe*s corporate office and spoke to Kim Anderson and explained my problem to her and also told her that the mgr of the store in Boynton beach florida yelled at me when I asked him when they were going to do my bathroom, after she said, She would call the store. She called me back and said it was the fault of Florida. Florida was holding up permits. It does not take forever to get permits, They did not send the application to the county. I am a old women . I hope I live to see the bathroom being done. I will be 81 years in Sept. Taking advantage of an old person.


    • I am canceling my order of $2000 dollars in appliances. I ordered online. Delivery company continuously misled me on time delivered. Checked on delivery with Lowe’s no one at Lowe’s could give me a an answer. My order was lost and mysteriously appliances were back at plainville, ct store. They want to reschedule delivery, how do I ask my son once again to stay home from workwhen I don’t trust Lowe’s to deliver. If Lowe’s wanted my business, they would have used some common sense, rent a uhaul and deliver it today. Then they decided to pour salt on the wound and email a “congratulations for the completed delivery. I hope my charge card is not charged. An incident report was initiated by me.


  • On April 9, 2018 I was shopping in one of Lowe’s store for landscape light fixtures. I had notice this particular type about a month ago. Today in your store, the price listed on the tag describing that fixture said one thing but to the contrary it was another. Such as, the listing was for four (4) fixtures in the box for $24.96 (Sku # 3607100633 / Model # 0884499); I asked the store service manager (SSM), Richard about it and he said the listed tag and price was correct. Once I was ready to purchase the fixtures mentioned (4 fixtures in the box for $24.96), the SSM Richard then told me that the listing and the price is a mistake and I can’t get the fixtures for what’s listed. I talked to both the SSM who’s name is Richard and the ASM who’s name is also Richard. After much conversation about this matter, neither the ASM or the SSM would honor the listed price. I was told to contact Lowe’s Corp. Headquarters. I want to know what will be done about this matter of Lowe’s False Advertising. I am a very dissatisfied customer. The stores in reference is #1545, located at 3645 East Hammer Ln., Stockton Ca. My name is Vernon Crayton my contact number is 404 xxx-xxxx. My email address: opxxxxxxxxxxx@netzero.com

    Thank you for your immediate attention in this matter.
    Mr. Vernon Crayton


  • This better reach corporate. My loved one works for your company in Oklahoma. He is not just a ‘stock boy’ either. I want to say I am VERY disappointed and disgusted at your scheduling and policies. I am encouraging him to leave your company that he is dedicated too. I belong to the healthcare field and if our policies and schedules were as bad as yours your loved one would NOT get taken care of they way you think should be expected. You need to treat your employees with ethics and respect. I hardly have any time with him and that is just unacceptable. Your managers change schedules overnight and it is just completely disrespectful and unacceptable. I just talked to a friend of mine who is repairing her house and told her to start going to Home Depot. It would be way easier and most cost effective if you would use regular hours vs hours pulled out of your pocket or whats convienent at the time. My sister does a lot of home improvement and just recently purchased some acreage to build a new house and I will encourage them to use Home Depot from here on out. I have always liked Lowes, but I will not tolerate the way your higher paid management employees are treated. You get to go home at the same day and time to see your loved ones……do the same for your employees.


    • I totally agree with you! They have no respect for our personal Timex that we have scheduled according to the schedule that was posted, already.
      I have been with Lowe’s for a number of years. Because I am not willing to move up in the company, I HAVE NOT HAD A RAISE IN 5 YEARS!!!!! They a re now hiring new employees in at a $1.00 more an hour than myself!!!!


  • Never in my life have I ever been so disgusted with a purchase/experience. My experience with your service is why we need to support more Mom and Pop stores and not the “big man” because you just DON’T CARE anymore.

    I made an online purchase (Order No.: 346437454) to be delivered to your Mt. Olive, NJ store on March 4, 2018 with a pick-up date of March 11, 2018, well in advance of my March 20, 2018 deadline for a bathroom repair on March 21, 2018 (Oh I have major water leak if you care).

    On March 9, 2018 I called to confirm the status of my order because online said it was still processing and I was interested as to what that meant. A cheery and very nice customer service rep tracked and advised my ordered was delivered and I should get the call any day now for pick-up.

    March 13 rolls and around and no call so I decide to follow-up as I found it odd to have not yet received a call. I called customer service AGAIN and she as well could not understand why I hadn’t been notified. Upon her investigation I was advised the order was signed for by “Joe” and on the on the dock. The rep followed up with my pickup store and everywhere was searched high and low and no package….and the kicker is the vendor was closed and no one could help find out which dock. Oh and I sat on the line for 45 minutes.

    Now past frustrated and remember I need the tiles for Wednesday, March 21, 2018 I call again for the vendor to be contacted. Another customer service rep looked into the situation and after an hour I was told my order was not processed and no one knows why and there is no paper trail. JUST WOW…So at the end of this fiasco I will not have my tiles until the day of the job and I’m not even confident in that. No expediting no courtesy no nothing!

    I will NEVER purchase from your company again. I may be one person complaining to you but multiply that by the others that just throw their hands up. I am just so taken aback by the lack of courtesy and care for your customers.

    If I don’t tell you, you will never know….

    Chauna Davis


    • can not get any help with printing a receipt from 02-02-17 tried finding phone number to speak to someone at corporate. the lowes in greenville Texas told me they can not print receipt that far back.
      I need the receipt to warranty toilet. there seems to be no help at lowes and old receipts are black and unreadable.


  • March 3,2018
    My husband and I special ordered a gas stove and hood on February 2, 2018 at a Lowes in Alexandria, LA. Paid for both of them. Was told they were on back order but would be in on March 3, 2018. I just happened to call a few weeks later on a Friday to see if my stove and hood was there. To my surprise it had came in on February 13. I asked the guys about the hood and he told me that it wasn’t in but he was waiting for the hood to come in to deliver them both on March 3. I told him that we could come get the stove and he told me no that they would deliver it on the following Saturday. I asked him if he was sure because I didn’t want my stove to be sold out from under me. He assured me that “Maam, I can’t sell your stove because you paid for it. It will be safe here.” Called a week later to see if the hood had come in. Guess what? They sold it!!!! I was livid!!!My husband and I both went to the store. We spoke to the manager. He let us go to the back to pick out another stove. It cost more and he ate the difference. He told us he’d deliver it the following Friday. So that was yesterday. They call me yesterday morning and tell me they cant deliver it because one of their drivers is out. I was more upset that I asked to speak to the manager. He tells me he doesn’t think he’s in and hangs up. I call back and speak to customer service. Guess what? he is there and I tell him what’s going on. He tells them to bring me my stove that morning first delivery. Which I’m very greatful for. I forgot about the hood so I call back in which I’m told by their customer service department that both “MY” stove and hood came in on February 13, and they sold them both. I asked to speak to the manager again at that time. I was told they were at lunch but would call me back. Never got the call. Now, they had been telling me that it hadn’t come in all this time. So not only did they lie to me about selling my stove but they lied about the hood as well. How can you sell something that’s not yours? I paid for both of those items. Don’t you think they should have marked them SOLD or put them in a place where SOLD merchandise should be held? Never got a phone call that they were in. I made all the calls to find out they sold my merchandise. After I found out they sold my hood as well. My husband and I both went back to the store for the second time and got my money back. Best part is, guess who shows up at my house this morning? LOWES, with the original stove I had ordered. LOL Told him to leave it on the truck. I already had one. Told him the story and he just shook his head. So what does that tell me? I will never buy anything from LOWES again. I am remodeling my house and I was looking to get other appliances there. But not anymore. I found out later from my mom that they did the same thing to her. She bought a dish washer from them special ordered. They lost it at first. They had sent it to a store in Mississippi. When it finally came to the store and they called my mom. My dad found out he had cancer and had to go in the hospital for two weeks. Mom had called them and told them to please hold on to it for her. Now she’s 76 yrs old and can’t move a dish washer by herself. So they told her okay. My mom went home from the hospital to take a shower and there sat the dish washer in front of her door. She was furious. She couldn’t get in her house. Thank God her neighbor was there to move it. She called them and someone told her that she told them to deliver it. Why would she do that? She couldn’t move it or install it. They also are done with LOWES. After this experience with them they have lost my business. If you cant get it together why would I want to buy from you?


    • If you bought the extended service wait till you have to call for service. Its Sears service center. They have the worst service ever. that’s why I refused to buy from Sears.

      Sears. $162.00 to change a light bulb on microwave. was asked to sign a waver if they damaged anything, told him no way!
      $76.00 for the burner because it wasn’t lighting. He used a paperclip to fix.
      refrigerator returned after water in the door was dripping. Tech clip the water tube.

      now lowe’s

      I told tech there was a problem with the computer on Samsung front load washing machine. he said it was fine.
      washer locked and won’t open still locked in Washer.

      Refrigerator the icemaker quit. parts ordered. no icemaker for 8 months,

      every outdoor and indoor piece of equipment exchanged at least once.

      last snowfall of 10 inches tried to used the snowblower and the pull start broke.


  • November 2016 at Lowes in Hot Springs, Arkansas, I purchased a Frigidaire Gallery for my daughter and family. It was on clearance and I was assured that it had been returned for a faulty ice filter that had been replaced and was under full warranty for one year from the purchase date. From the beginning, the ice maker did not work properly. It backs up and then spews ice all over the kitchen floor. This problem has been ongoing and happened twice yesterday with cubes and then crushed ice. After numerous phone calls and no help, I wrote a letter to CEO Niblock for help. I finally received a phone call from “Brenda” in Executive Customer Service.” For ONE YEAR, we have had two repairmen, per Brendas instructions about what must be done, from different places look at this frig. The ice maker has been replaced as has the filter, and it still malfunctions. This frig is faulty. The ice cubes it makes are too large for the hole that they must travel through. The years warranty is almost up and I will be traveling 4 hours to my daughters next Monday, November 20th. I have written a second letter to Chairman Niblock and after repeated calls from “Brenda” …. who says she will return all call within 24 hours… she called me back today, November 17th. My first call to her was on October 25th….. I have now been told that she needs the name of the repairman so she can report to, I guess, the manufacturer. My daughter and I have gone above and beyond to try and settle this matter, get the price of this poorly engineered refrigerator refunded to my charge card and be allowed to shop for a new frig while I am in Hot Springs the week of November 20th for another refrigerator….not manufactured by Frigidaire. I will continue to ask for help until we get this resolved. However, in this ongoing nightmare with Lowes, whose executives seem unable and unwilling to refund the price of this appliance so we can return it and go shopping for another refrigerator with them, I have heard story after story of other customers problems with Lowes and faulty appliances.


  • My situation is with Lowe’s in Vegas. Terrible code of conduct with the employee’s not being trained to handle the public . Instead of them being thankful for your business. They act like they are doing you favors! I went to order supplies for my kitchen. I was not helped by one associate nor asked. I then put a toilet seat on the self as I went to the line to pay for my 300 dollars worth of kitchen items. Right then one of their associates says really loud. Miss you don’t want that toilet seat!!!! In a really nasty attitude. I said no I changed my mind. Then she goes in a frenzy with her attitude more and says well it doesn’t go there. And I was pissed at her behavior and told her right away well put it back. Thats your job! With my sore neck and back being in your store having to find each item myself maybe I don’t feel like walking it all the way back to the back of your store! She then gets the item to put it back. Mumbling the whole time. Then we take the garbage disposal and try and get that working. It’s missing a ring that holds it into place. Lovely just lovely. So we take it back and instead of swiping a new box they do a return. The hard way of course. Anything to make it drama. I wanted the six month no interest to pay back so I told the customer service to make sure that happens. I then go back to the section to get another garbage disposal. The idiot working that day at his desk ignoring me and I go up to his desk as he is doing paper work and ask if he could help me with the garbage disposal and explained to him that we had one that was missing the ring. I didn’t have a box cutter on me and knew he would so he is still doing the paper work and I am waiting on him instead of him waiting on me. I stand there and he finishes his paper work before even helping me and we go to where the garbage disposals are. He then grips I’m not opening all those boxes! My reply to him was I didn’t ask you to pen all the boxes just one to see if all the parts are there. Then he does and he looks annoyed. Oh well. You can tell they love customers at this point. Get over it! I then after seeing all the parts are in the box tell him the okay I will take it. Instead of him walking it for me to the customer service he goes back to his desk with it and sets it there for me to pick up from his desk. No help to walk ti to the front for me nor a cart. I thought this was rude and I took it with my back back to the customer service to make my purchase. Then I remembered I needed the connectors. So one nice lady working at the customer service elected to go back for me to get them. She brings a whole package up with a cord too and I told her I didn’t need the cord only the connectors. The man back there didn’t help her at all get them nor offer. So the manager at this time comes up and says for ten more dollars I should buy the better one and he will throw in the package for free. DEAL> Then I saw they had tile. Porcelain tile on sale for 60 cents a sq ft. I told the tile guy I will take it. He then says store is out and checks other stores for me. He gave me the number to the charleston location. I called and got a snotty girl on the phone and she acted like she didn’t wish to even place the order nor look for it. I then explained to her the guy at the store said she had 15 boxes and what it was called but she harassed me for not having the number of it which the man didn’t give to me. I only had the name of it. I then told her the name and told her she should find it because it was the only tile that was for 60 cents a sq ft. She then puts me on hold for up to three times every time I asked for her name. If I didn’t want the tile as bad as I did I swear with that attitude I would of definitely changed my mind. She then places my order after I repeatedly insisted she do it and then I told her I wanted it added on with the six month no interest plan since I earlier bought 300 of kitchen supplies. Being the lazy person she was. She said they can do it when I pick it up the following day. So the following day I go to pick up the tiles. No receipt when I asked them for one. Which I found odd. No RECEIPT that I paid with a love’s card over the phone the following night? Really so the guys that loaded my jeep offered me theirs with all he information on it and said I don’t need this one. Well I took that. Then they loaded my jeep and loaded it all wrong. I came home to find my jeep middle part over the tire sunk in and damaged. One extra box they sold me over the 15 all broken every piece and them three more. I called the following day to show the manager there the tiles to get a credit and also before I forget they asked me for my receipt from the other store to add to the six month no interest which I didn’t have on me and no one told me to bring that in to them. They made a call to the other love’s that didn’t have the tile and the girl there told them she went back three days and didn’t find that I ordered 300 of supplies which really upset me.
    What. I was just there last night. The girl that made the call then gives me the phone number like you handle this. I made a call and the girl was like you need to speak to a manager. I then spoke to the manager and he said bring your receipt from that store to ours and we will handle it. They should be able to but if they don’t wish to. Bring it here and I will handle it. I felt why should I go out of my way to the other store. It’s a waste of gas and time! Why can’t it just be done. WTH! I felt if anyone can make it difficult why is this store making it so difficult for the clients to place orders and follow thru without all this drama added on to it. So I then the following day after speaking with Michael their manager about the damage to my jeep tell him the whole scenario. He then says he has to retrain the guys and says come in we’ll take care of it. Then he says any manager can help you. I told him I don’t feel like telling this novel to everyone. Just make sure when I come they know who I am. He assures me he will send out a memo to all their managers. I got there that day and of course Michael is not there and the manager on duty that was didn’t know anything. He comes to my jeep looks at the damage. More then I expected they cracked the whole bed of the jeep with the way they loaded all that heavy tile in it. Sunk it in deep. Well he brings another manager with him and he offers me 50 dollars! I said no. It was damage that exceeds that and I only want what is fair. My car in the condition it arrived there in. Before loading the tiles. He then says we don’t know if this was already like that. I told him right away. Don’t go there with me. This is from your guys loading the tile wrong that did this and don’t even say it’s not. So he says give him time and then ask for a few days. A few days gone by no word. I called and got JD a nasty manager that said same thing. We’ll take care of it. But let him handle it. I also while there asked the girl to make sure it was on the six month plan for no interest. She then has the receipt and over charges me for the extra garbage disposal that I returned and never gave me the full credit for the broken tiles. Another drama issue. I then called their corporate office and got the billing and she said we will just do a dispute on the charges and it is going to take 60 days. Don’t go back to that store. But what about the damage to my car!


  • I am writing in hopes that someone will be able to help us. We purchased wood floors from Lowe’s (Jackson Rd. Ann Arbor, Michigan store) on June 16th and now, a week into October our floors are only half finished. Our house has piles of wood floor pieces, and boxes of new wood ready to be installed that my family of five has been tripping over and working around for over four months now. We are living in a construction zone and desperate to have this nightmare project finished.

    I think it’s important to note that we are now on our 2nd fixer upper home in our marriage. We spent roughly $40,000 in supplies on home #1 and around $70,000 in supplies for home #2—all purchased from Lowe’s, including our appliances. My husband is a painting contractor and spends thousands of dollars a year on supplies from Lowe’s. We love Lowe’s and have had nothing but positive experiences…until this project.

    We purchased our wood floors in June. Normally, my husband—who is very handy—does the installation, but we had saved enough money to cover the installation and because we have two sets of stairs we decided to have everything professionally installed.

    The first red flag came after the estimate when we were charged for things like excess glue (like a gallon for every two steps), and the removal of shoe moldings (we didn’t have any shoe moldings). My husband went into the store and explained all of this and had the estimate fixed.

    We paid and scheduled the installation. I took our three kids out of town during the installation so we wouldn’t be in the way and because we weren’t going to be able to use our steps for 24 hours, which means no bathrooms. I came home from our 3 days away and the floors were installed, but not the steps. Long story short the installer had no idea how to do steps. He had put the step end pieces on top of the bullnose piece at the end of each step. So each step… #1 looked horrible, the wood pieces not going together as they should and #2 the end of each step curved up like a ski jump because of the way the end pieces were laid atop the raised round end. He should have extended the round wood edging out past the bullnose so that the wood pieces on the floor would lay flat, but he told my husband he wouldn’t do it that way. My husband had him remove it. However, he only removed the end pieces. He left the back piece of flooring nailed to each step, with the protruding padding showing before there was just the original wood. So, each step in our home (for two weeks) had three different levels. My dog, who has bad knees actually fell down the stairs because of it. I tripped on the multi-leveled steps and fell as well. We had to walk up our steps side ways so that we wouldn’t trip. Because of this we couldn’t put back any of our upstairs bedroom furniture since the steps were unsafe to walk on. For two weeks we had to sleep in the dining room and kitchen on our mattresses. Nightmare.

    Finally, after my husband talked to someone at Lowe’s (in person in the store) almost every day for two weeks straight, we got new flooring guys to come out (same company, different installers). The new floor guys told me that they couldn’t believe that our steps were left in that condition. They said it was clear that the guy completing the installation had no idea what he was doing because #1 you don’t nail bamboo, you glue it because it shreds and cracks when you nail it and #2 because you don’t put padding down on steps, you glue them. He said that the way they installed the floors are completely against code. He then told me that that he doubts they knew what they were doing with the rest of the floors and he’s sure we’ll have issues with them at some point. Seriously? This is not what one wants to hear when they just spent $7500 on floors. He couldn’t salvage what was there, so he removed all of the pieces and ordered new. He said they’d be back in a week to install. Clearly, that didn’t happen.

    My husband had to sand and caulk the steps because there were nail and glue remnants. He spent a couple of hours making the steps “safe.” They look horrible, but at least we can walk on them. The entire point of paying someone to do the floor is so that he didn’t have to work on the steps and yet, there he was working on the steps. The 2nd group of installation guys that came removed the pieces of random wood on the steps and left them in piles on the 1st and 2nd levels of our home. We were told to leave them there because they might need a couple pieces when they came to install the steps the next week.

    No one ever called the following week to schedule the installation, so my husband went into the store. My husband has gone into the store every week since then trying to get this resolved. It’s become a part time job. He has taken hours out of his week to drive to Lowe’s and talk to someone about this. It’s completely ridiculous.

    It has been one problem after the next. The incorrect replacement flooring was delivered. We actually got someone else’s order. So, my husband drove the boxes of wood that weren’t ours into the store and turned them in. Ours had to be found. They were located eventually, but now it seems there is a major break in the communication chain. From what we can gather, Lowe’s and the installation crew work for different companies communicate through a computer program that has major bugs. The installation crew marked our job as complete in the computer. So, every week my husband goes into the Lowe’s Ann Arbor store and tells our whole story to an employee, they always have a hard time finding our information, when they do they tell my husband that the job has been completed according to the computer, he shows them pictures, they can’t believe it and seem empathetic towards us and promise they will look into it and get it resolved. YET, IT’S NEVER RESOLVED. I can’t for the life of me figure out why. It’s as if the second my husband walks out of the store, the person he spoke to never follows up with our project.

    Believe it or not, I’m trying to make this relatively short by just highlighting the main points…but, long story short—this project has been a nightmare and we can’t get anyone to follow through with getting the wood flooring on the steps installed. We’ve had to cancel activities at our house because we’re living in a construction zone.

    My husband went into Lowe’s again today and was told again that it would be taken care of next week. I’m so incredibly disappointed in this service. We have names of people we’ve spoken to and pictures of the steps, but really…we just want the service that we paid in full for in June to be completed. I don’t want my husband to have to spend any more of his time telling our ordeal to yet another Lowe’s employee that isn’t going to follow through.

    Please help us get the remainder of our floors installed. Please train the staff at the Ann Arbor Lowe’s to follow through with customers. It might also be a good idea to look into the computer system you’re using because every employee that my husband has spoken to has blamed the computer system. We paid a lot of money for these floors and the reason we go through Lowe’s and not independent contractors is because your work is guaranteed. Well, this time we’ve been extremely let down.

    Thank you for reading.

    Angelin Howard


  • Atta Boy Lowes Orchard Park NY! What do you do when your only toilet won’t flush suddenly? You could call a plumber and throw a $500 at him and he picks your unit out with his own agenda. So, after a befuddling 2 hours
    online, I called Sales associate John Knoll at our Orchard Park Lowes in the plumbing department. I got the inside skinny; bang for buck answer in one minute from John Knoll who knew what I wanted, on sale, in stock, all in one box solution, easy peasy. After pick up and 2 hours later the mission was completed. All these issues have been flushed away ever since talking to John who I think knows every nut, washer, pipe, and seal, sink, toilet, and fixture on every shelf ever sold at Lowes. I think Lowes is my new hero for having a guy like John Knoll on staff ready for answers on a complicated bewildering home improvement subject. Thanks John, and Lowes!


  • It is a shame a company of Lowe’s size shows such ignorance towards it’s vendors. I’m here at your Cheyenne Wyoming Distribution center dropped loaded trailer yesterday at 3.00 as of Sunday still no empty I’m calling on a Monday morning to see if it’s possible to file a lawsuit to holding our trailer hostage and me losing revenue. I have 2 loads book which I will have to cancel on account of your incompetent actions out of Wyoming center. That said myself I will ask where load going I will refuse any all loads going to a Lowe’s distribution centers. Honestly I wouldn’t care if your company actually goes completely out of BUSINESS all together if this is way you operate.


    • they should go bankrupt can’t keep satisfied customers or get product that is not damaged 5 times still not satisfied


  • I purchased 19 kitchen cabinets, and the accompanying finishing products on 5/4/17, making the purchase eligible for the 10% Rewards Visa card for the purchase price. I tried to enter the product/receipt on the online rebate site and couldn’t get through the edits requiring a department number. As it was not present on the receipt, I called the store. They didn’t know of any dept. number and suggested I call the rebate number. I did, but it was closed for the weekend. I called Lowe’s customer service and although the representative was very supportive, neither she nor her supervisor could help me after a length of time. Today I called the rebate number but to my dismay, it is an IVR with information only prompts and does not allow for a live person interaction. I called Corporate but after ringing for 15 minutes, hung up. Each person I talked to regarding this seemingly small problem had no idea of how your rebate program works, other than to fill in the blank.

    Honestly, given I bought a product that THD carries and offers a more attractive deferred billing program, (and some discounts), and the fact I normally do shop at the Orange, this experience will certainly not convince me to change my buying patterns. The only redeeming contact was from my sales representative, Elane Wahler, of the Clinton MD store. You need to give her a raise for even convincing me to buy from Lowes, but it was her expertise and helpfulness with the design that sold the deal. But not these headaches. Why don’t you just make the Dept # optional, or have exception coding for those items like cabinets, which don’t have a dept code? FYI, invoice #84400 for $6705.49 (after discounts), Trans. #77926047, store ID 1136.


    • Simple solution: Cancel order and call the cabinet manufactor directly. It’s amazing how companies like Lowe’s think you owe them the business and they allowed to treat you anyway they want. Cancel the order and get a refund.


  • I ordered and paid on 3.31.2017 131 House Numbers for our condo association. The pick up day supposed to be on 4.14.2017. I called 4.14.2017 Lowe’s on 1001 West Oakland Park Blvd.Oakland Park, FL 33311, and they told me the order is not in. Yesterday, 4.16,2017 I visited the store and the order was not in. Today I tried to call Lowe’s 3 time and got disconnected 3 times. I called a fourth time to ask for the store manager, he did not answer the phone.The customer service here at the Oakland Park store is extremely bad. When I ordered all these numbers it took me over 15 minutes to get assistance in that particular department. If I don’t get an answer in the next 12 Hours regarding these fully payi order, I will cancel everything, want our money back and the association will for the future not consider shopping at Lowe’s anymore.


  • On President’s Day Weekend I ordered a LG Gas Range. I was told it was back-ordered and would not be delivered until March 28. That was fine with me. On March 27, I received a call that the range did not come in from LG yet. A new date was set. The range still did not come in from LG. A manager (Kelly) and sales associate from the appliance department (John), from the Lowes on Roosevelt Blvd. in PHiladelphia, called LG four times and each time LG promised to have the range delivered to the Lowes warehouse. With Passover fast approaching and no oven to cook with, I was in a bind. They offered me the floor model and a discount which I accepted. Kelly and John also offered to have it delivered the next day. I really appreciate all their help. I hope Lowes management sees my comment.


    • Well Hildy pepper, im a truck driver here little i just delivered a load to wyoming distribution center i was suppose to leave my loaded trailer there and pick up empty ones. We have 5 loaded trailers here, all loaded not touching yet and no empties so we’re losing money. Tt’s like a storage on wheels for these jerks, it easy for them to blame on LG. You’re getting 1 way information, it could be on a trailer in their distribution center, they just didn’t get to it. I’m thinking having magnetic signs made. Lowe’s terrible, especially customer service. Next time why not call direct to LG or whatever brand and see what they can do for you. Unfortunately companies today think they can treat you anyway they wish you owe them the business.


  • Customer service is the worst service i have ever had to deal with. home depot will get all my business in the future.i bought a dryer from lowes in 2013 with a 3 year Extended warranty. I asked the salesman if that means we get 4 years he said yes. 1 year factory and 3 extended. Ok good deal.so i buy it. Now dryer on the brink. Call lowes and i am informed that it is expired. I am told it runs concurrent with factory warranty. So what they are selling you is a 2 year extended warranty and calling it 3. False advertising and customer deception. Then cannot call corporate to make complaint. Just keep getting sent to service who told me the warranty is expired. I really would like to hear from lowes on this.


  • Absolutely unacceptable customer service !!! Don’t buy anything online and expect Lowe’s to deliver it when arranged. Two days of waiting for a dishwasher and when we called, the idiot manager tried to say it was our fault !! Go to Home Depot or somewhere else. These guys are unreliable !!!!!


  • I bought a riding lawn mower was very excited,the day before lowes called me with a restricted phone number, I usually don’t answer restricted calls. They were letting me know they would delivery the next day. The 2 guys brought lawn mower and had to push it. The guy says it ran out of gas. So I had to have son to come and push it the rest of the way to put in garage. I think this is very poor business, I spend 1500 dollars and you can’t put a dollar gas in ,so I can at least make it to the garage to put it up. I think I will return it, maybe go to home depot and get treated better.


  • We purchased March 6.2017 carpet, tiles and hardwood flooring for our new house and your Employee Jeannie Johnson was excellent help with good knowledge and best Customer Service. I would recommend her highly.She always returned all our phone calls and stayed in touch.


  • Dear Lowe’s Corp.
    I have notices an influx of Mexican Immigrants in the Indianapolis Indiana area,
    That are stealing trees, and walking out of the store without paying.

    Suggest you have better security; security at exit & entrance doors & ICE on call.
    Thank You.


  • I bought a new sink, Kindred, and faucet, Moen, at store 2721. I was told I needed to get a detailed measurement before the sink could be installed. The cost was $40.00. I paid the installation fee: sales #S2721KM2, Transaction #13071323 on 02-02-17.
    When I went to the store to get a copy of the estimate, I was denied and told the estimate copy was the property of Lowes. In light of this, I would like my money returned.


  • I ordered and paid for a washer and dryer on Feb. 11, 2017 in the Spring, TX store. They told me they would be able to deliver the appliances on Feb. 12, 2017, I received an automated phone call stating they were going to deliver my appliances on Feb. 12. I waited all day and no appliances nor did anyone call to let me know they were not going to be delivered. I called the number for the delivery and they set up a delivery of Feb. 19, 2017. I received 2 phone calls stating the set delivery times are between 11:30am – 1:30pm and 3:30pm – 5:30pm on Feb. 19. I did not receive any delivery, at 5:26pm I called the number for delivery and I was told my order was not on the schedule for that day and it was on hold. I lost work time waiting for the delivery. I called the manager at the Spring, TX store and she told me apparently the washer and dryer was not in stock at the original store they were to ship from, so they sent the order to other stores to be filled. I do not know how the stores are run, but this is the worst customer service I have had to deal with.The manager said she would call me shortly after she arrived at work on Feb. 20 to discuss a discount and a new delivery date. I tried calling her twice and she is not available. I just keep getting the run around. I have never had this many problems with appliance delivery. If the washer and dryer were not in stock, I should have been notified, but since I was not notified I am still waiting on a washer and dryer. In my opinion, I think I should get an upgraded version of a washer and dryer for the same price I paid for the original ones.


  • I bought all new appliances in September and my ice maker stopped working in December and I have been trying to get it working again ever since. One time a repairman came and I have been waiting ever since. This contractor keeps telling me they will be here every Tuesday but today is the 16th of Feb. and still no working ice maker. Tomorrow I will be calling my lawyer and the Better Business Bureau. I also will be going to Lowe’s In Pine Bluff Arkansas where I purchased this appliance and demand my money back. Never again will I step inside this store again. Oh and I was going to purchase a riding mower,storage building,fencing,and many more items. Your loss Lowe’s



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