Best Buy Headquarters.

Best Buy’s story began in 1966 in Saint Paul, when two entrepreneurs established a store specialising in hi-fi equipment and electronics. The store was initially called Sound of Music, and achieved phenomenal success during its first few years. In the early 80s, product offer was significantly expanded, and the company changed its name to Best Buy in 1983. There are now Best Buy stores in more than 1,000 locations, where customers can buy brand-name electronics as well as those from Best Buy’s own brands, like Dynex, Platinum, Insignia, and Magnolia Home Theater.

The company has been awarded several prizes, including Specialty Retailer of the Decade (2001) and Company of the Year (2004).


 

Best Buy Corporate Office Contacts.

If you are looking to get in touch with Best Buy’s headquarters in Minnesota, you can do so by sending a letter or by phone.

Best Buy Headquarters Phone Numbers:

+1-612-291-1000

+1-877-415-3487

Phone Line Hours: Monday to Friday, from 8 a.m. to 5 p.m. (Central Standard Time)

 

Best Buy Headquarters Main Desk.

To reach  particular headquarters departments or an internal corporate team, please call on:

+1-612-291-1000

 

Best Buy Human Resources.
If you are an Best Buy employee and you need to contact the Best Buy HR Support Center then please call on:

+1-866-MY-BBY-HR (866-692-2947)

 

Best Buy Headquarters Address:

Best Buy Headquarters

7601 Penn Ave. S. Richfield,

MN, 55423

USA

Best Buy Headquarters
The Best Buy Headquarters in in Richfield, Minnesota.

Best Buy Executive Team.

This is the full list of the key leaders at Best Buy.

  • Hubert Joly, Chairman & CEO
  • Shari Ballard, Senior Executive Vice President, President (U.S. Retail)
  • Corie Barry, Chief Financial Officer
  • Paula Baker, Chief Human Resources Officer
  • Matt Furman, Chief Communications & Public Affairs Officer
  • Mary Lou Kelly, President (E-Commerce)
  • Mike Mohan, Senior Executive Vice President & Chief Merchandising Officer
  • Keith Nelsen, General Counsel
  • Greg Revelle, Chief Marketing Officer
  • Asheesh Saksena, Chief Strategic Growth Officer
  • Trish Walker, President (Services)

Best Buy Board of Directors:

  • Hubert Joly, Chairman of the Board
  • J. Patrick Doyle
  • Lisa M. Caputo
  • Russell P. Fradin
  • Kahty J. Higgins
  • David W. Kenny
  • Karen McLoughlin
  • Thomas L. Millner
  • Claudia Fan Munce
  • Gerard R. Vittecoq

Best Buy Careers and Jobs.

Best Buy employs over 125,000 people and offers a variety of positions in both retail and corporate settings, including a training program for university graduates and opportunities for veterans.

You can explore the careers available at Best Buy by visiting this page. The company has dedicated career pages on various social media, like LinkedIn, Twitter, and Facebook.

How to Complain to Best Buy.

Any complaints can be directed to Best Buy’s Customer Service team, which is available by calling +1-866-758-1457, +1-888-237-8289, or +1-888-BEST-BUY.

If you prefer to get support via Twitter, you can address your complaint to @BestBuySupport. Messages are replied to from Monday to Friday 7am-11pm (CST), and from 10am-6pm on Weekends and on public holidays.

The Geek Squad.

If you have a product that needs repair or if you have a technical question, then the Best Buy Geek Squad can help you. You need to have bought a Geek Squad Protection Plan to get help for free, though. It costs $199.99 for a 1 year plan, but then you get 24/7 Support for up to 3 devices. Call 1-800-433-5778 or use the Geek Squad Live Chat fuction to get immediate help.

The Best Buy Forum.

If you have a problem or a question, then you might be able to find an answer at the Best Buy Forum. You can ask a question and search for previously answered questions in the archive. Company Social Media Representatives are also at hand to answer questions or reply to complaints, but please expect to wait 24 hours for an answer.

Other Best Buy Resources.

Scroll down to find Best Buy’s social media profiles, information about their Help Center and rewards program, and company sub-sites that may be of interest to journalists and investors.

Share your feedback, complaints as well as praise, on Best Buy, below.

Rate this company with 1 to 5 Stars.
Please leave a comment or feedback below.

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Claudia Thriftarlene capizziMarie SpagnuoloLuNever again Recent comment authors
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Claudia Thrift
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Claudia Thrift

I have been trying to reach someone regarding getting a 2 day grace period on expired Rewards which had previously been extended. The customer service for Rewards wouldn’t help and was very rude. Trying to reach headquarters for help on this matter and cannot get through to anyone, even the phone number on website under how to complain goes directly to the investors phone. HELP Someone please call me (562) 694-xxxx Comment sent 5/6/19 @ 10:20am (PST) Thank you

arlene capizzi
Guest
arlene capizzi

Please forward this email to Best Buy headquarter Corp. I’d like to know Best Buy store in California ON-LINE ordered delivered to customer(s) the same day for people who is handicap. Uber Eats delivery nations-wide to customer(s) the same day.. This will help people who is handicap.

Thank you!

Arlene Capizzi
415-571-xxxx

Marie Spagnuolo
Guest
Marie Spagnuolo

I can’t believe you don’t stand by products that you put your name on. You sold us refurbished junk.
You should be ashamed of yourself!

Lu
Guest
Lu

Bad customer service.. no one really knew when my appliance will arrive.. managers too busy to speak to me! Refund my money back so I can take it elsewhere

Never again
Guest
Never again

I lost 45 minutsof my life in you damn store , will never step in your Muncy store. If you want to know why call me 570 275 xxxx.

Banks
Guest
Banks

My hubby bought me a Remote car starter for Christmas. The appointment was for 10am this morning, when we got there we were told our appointment was for 2pm, NOT!! My husband said when he made the appointment, the associate said we would be her first appointment of the day! They had previously sent the harness to our old address in Texas somehow so they had to order another one of those too! She also said “I sent you a voice mail last night” which my hubby never received, when he asked which phone number she called, she read off… Read more »

John Wyatt
Guest
John Wyatt

Exceptional service on a vehicle install at your Lexington Kentucky, Hamburg location on December 12, 2018. Very professional and super customer service by gentleman in charge.

Judy Bolsega
Guest
Judy Bolsega

I bought an iPad on 10/20/18 for $799.99 and last night we saw it on sale for $674,99 we went back to Best Buy where we bought it and the girl at the service desk said we bought the iPad over 14 days ago so no price reductions. We were under the assumption that we had 30 days to get a price reduction so she called her manager and he said no and that the sale ended last night. This is not a good policy. We have bought many electronic items from Best Buy over the years but I guess… Read more »

Eileen
Guest
Eileen

Hi. I ordered a product sept Labor Day sales , I canceled it because it wasn’t delivered same day. I was told it would be 2 days later false ad with shipping. I been calling and messaging Best Buy for 3 months. They had told me it was canceled I find out now in nov they never canceled it and they keep charging me each month for an item I did not get nor want. I want it off my bill. Every time I ask for supervisors they refuse to put one one. I ask 10 x . I’m getting… Read more »

Robert Browne
Guest
Robert Browne

I went to Best Buy and the employee was gay. He kept standing close to me.

Vernon Hetherington
Guest
Vernon Hetherington

On Saturday 31 March I visited the Best Buy inRoyal Palm Beach Florida. The appliance salesperson on duty and I discussed that I had a Samsung Washer that had just died and that I wanted a washer that would fit my existing pedestal. She showed me a washer but she stated that she had no idea what washer would fit the pedestal. She stated that I should just have the installer try to fit the pedestal to see if it would work (??). She did state that she has worked for Best Buy for many years but had no idea… Read more »

ted perkins
Guest
ted perkins

I lost my Best Buy card and tried customer service on the website. I tried to get info. about existing account or create a new one.Both failed on multible passwords attempted and was twice rejected on validation codes created by you.Understand that if the passwords are rejected,they are rejected by any other avenue tried, one cannot get passed that problem for an attempt any other way.

michael parks
Guest
michael parks

I ordered a dryer 2/21/18 because I was told it was in stock. It was not. Pushed back. Washer was delivered on 3/8/18. Delivery men were rude and belligerent. Spat on the sidewalk in front of my neighbors children and was profane about it. Didn’t have the correct tools to hook up washer. Still waiting for dryer. Pushed back to 3/28/18 then4/6/18. No one called a day ahead, like your Bridgeston store said, no one called today or tonight. Called store , and they said they can’t contact the delivery people? REALLY? Never, NEVER again will I purchase any thing… Read more »

Shelly Sauter
Guest
Shelly Sauter

S. Sauter I went to the Best Buy in Ankeny, IA today. I found the All-in-one computer I wanted. Found where they were stocked and put in my cart. I found the laptop I wanted, but could find it in the stock area. I waited for 22 minutes for someone to help. A young couple with 2 small children were waiting when I got there. I went to appliances to look at the range and microwave I wanted. Again the microwave was not on the shelves. I waited for another 15 minutes for a rep, floor person, anyone to help.… Read more »

P Mandri
Guest
P Mandri

Have to wonder how these crooks sleep at night. What a terrible company to shop at poor customer service. Do yourself a favor add years to your life and just don’t shop at best buy. They have total disregard for their customers and have policies that are specifically designed to rip you off. Beware!!

Paul Minotti
Guest
Paul Minotti

I agree I am having the same problem with appliances I purchased from Best Buy and their unprofessional installers who have damaged my home and no one wants to take responsibility for these damages.

Patricia Bianco Member ID442098878
Guest
Patricia Bianco Member ID442098878

I spent 2 hours last night cyber Monday on line trying to place an order for a cell phone. I was not able to add the item to the cart, tried unsuccessfully for the whole time. Asked for help numerous times and finally told the order had to be placed in the store. After spending all the time asking for help, it was too late to call a store. I tried calling stores this morning as well as customer service and complaint department for the Board of Directors. I am very upset how this is being handled and was told… Read more »

Peggy
Guest
Peggy

I have purchased products from Best Buy for a number of years. As of today I will NEVER make a purchase from Best Buy EVER again. In December 2017 I purchased a Car alarm that came with Geek squad installation. It took weeks for me to get an appointment. When I went in I was told by the installer that he had not recieved training for Car alarm Installation. He also stated he would be taking the class In about a week. I Do Not understand why you would sell a product with installation when your employees haven’t received proper… Read more »

Ellis
Guest
Ellis

Thousands of dollars in purchased products, over a decade of business and now Best Buy ruined my daughter’s birthday. Spent $2,000 this time, ship date the same weekend 15th of October, no problem daughter’s birthday was the following Saturday. Noticed the status wasn’t updating, contacted best buy customer service online, the informed me the laptop would be delivered Monday, asked them to validate it was the Office 365 license card, they said it was the laptop. Told the daughter as she is out of state, she took the day off to make sure she was there for the delivery. Next… Read more »

n meyer
Guest
n meyer

Scheduled a delivery of a wine refrigerator…on scheduled day and midway point in delivery window i was told the truck could not get onto my street…..funny, big moving trucks, large trash trucks and fire trucks can but not Best Buy truck I guess…rescheduled another date with a smaller truck waited for the 4 hour window..no show…no call…spent the next hour on phone trying to see what happened….long hold times, no good answers….FINALLY over one hour after scheduled time they showed up…said they called me and no answer….but that was not true. I did not use my cell just to keep… Read more »

Andrea Betaudier
Guest
Andrea Betaudier

I’m saddened that Best Buy Geek Squad does not do it best in resolution of their appliance extended warranty. I have waited since January 15, 2017 for a resolution to the delivery of a new Frigidaire Refrigerator due to a bad install by Best Buy 2 years ago. No one can find my case under the reference#1117023374016 that was given to me by your Geek Squad Special Services agent, Rick three weeks ago. Today has been an unnecessary ordeal for I have spent two hours on the telephone with 5 Best Buy representatives who often quoted “let me put you… Read more »

Ann Marie Dougherty
Guest
Ann Marie Dougherty

I purchased a new Galaxy S7 at Best Buys on Baltimore Pike in Springfield PA on 1/28/2017. During the transfer of data from my S5 to S7 at purchase, the transfer took about 1 hr or more. I questioned why so long and received no explanation. Never had this length of time before and felt something was wrong or maybe the new service AT&T to Sprint was the problem. Anyway, I started having problems with my phone where the person on the other end couldn’t hear me. I went back to Best Buy and Robert the manager of cell phone… Read more »

Ann Marie Dougherty
Guest
Ann Marie Dougherty

2/16/2017 Still getting the run around! Best Buys says to go to Samsung – only problem I won’t have a phone if I return it to Samsung for repair for 7-10 days. Samsung says go to Sprint to get a loaner phone. Sprint says go to Samsung because we don’t do that. I paid $700 + tax for this phone not even a month old and it still doesn’t work correctly. Just tried Geek squad now waiting for a return call from the manager. Corporate hasn’t done anything. No response to my frustration!

Sally Kosters
Guest
Sally Kosters

I purchased headphones for $250 a year ago on a %0 deal. I got the first bill with a $25 minimum payment. I set bank to pay $25 each month with a balloon payment to pay it off at the end of the 0% period. Somewhere in the middle, Best Buy raised the minimum $2. I was on the road and insufficient late fees started accumulating. The service dept refused to remove the fees. I paid the the product off in full but refused to pay the late fees. I still get billed and it is up to $350! I… Read more »

James Cirronella
Guest
James Cirronella

Went to Best Buy Today to return a gift. Wanted to purchase a TV sound Bar. the salesperson was busy, so i waited. Wanted to hear the sound of the bar before i purchased it & more info than was on the package. When the salesperson finished with the customer, & he knew i was waiting for him. He helped another customer who just walked up to him. Told me he will help me when he got done, so i waited. He finished with the customer, and walked away. So I walked out of the store. The Store was empty… Read more »

Timothy Martin
Guest
Timothy Martin

I had recently purchased a washer and dryer from Best Buy. There was a scheduled day and time (with a 4 hour window) for them to deliver my merchandise. The delivery date, I did think, was out too far, but agreed to accept it. On the scheduled date of the delivery no one showed up during the agreed time window. I had to contact Best Buy as no one called me to say they were having an issue with delivery. (These people have no consideration for their customer) In my attempt to reach someone, which took a lot, I was… Read more »

Paulette Wright
Guest
Paulette Wright

Timothy, We are going through a similar issue right now after purchasing a washer and dryer. So far, the washer is delivered and the dryer is out there somewhere, but no one seems to know where. All we are told is it wasn’t put on the truck for delivery. We have now been given the fourth date of expected delivery. This is done through emails, always at closing time so no return calls are answered. And the email will state this is a confirmation of change of delivery date as if it was agreed upon by us. Best Buy delivery… Read more »